Supersonic FTTH Terms and Conditions

PLEASE NOTE THAT THESE TERMS AND CONDITIONS HAVE BEEN AMENDED AS OF THE 1ST OF DECEMBER 2023:

A. The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which Supersonic FTTX Proprietary Limited (referred to as “Supersonic”) will have towards Customers and other persons.
B. These Terms and Conditions also limit and exclude Customers rights and remedies against Supersonic and place various risks, liabilities, obligations and legal responsibilities on Customers.
C. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and Supersonic may also have claims and other rights against Customers.
D. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.
E. The Customer must read these Terms and Conditions. Utilization of the Supersonic Fibre-to-the-Home Services (Supersonic FTTH) will constitute as agreement to comply with these Terms and Conditions.

1. Supersonic Fibre to the Home Service
   1. Supersonic FTTH is offered as a broadband best-effort service subject to natural contention in the network.
   2. The service is offered as a best effort uncapped service without traffic shaping, and without quality of service (“QoS”) implementation.
   3. The base FTTH offer will only include Layer 3 internet access and support general consumer grade value added services including but not limited to voice services.
   4. Line speed offerings will be subject to those provided by the underlying Fibre Network Operator (“FNO”) on which the order is placed.
   5. In addition to these Terms and Conditions, the use of Supersonic FTTH is subject to the following:
      1. Supersonic General Terms and Conditions;
      2. Supersonic Privacy Policy
      3. Supersonic Acceptable Use Policy;
      4. Terms and Conditions specific to a price plan; and
      5. Terms and Conditions applicable to a specific promotion.
   6. The above mentioned terms and conditions, and policies are available and accessible on https://supersonic.co.za/terms-and-conditions/
   7. Supersonic can only provide Fibre services in an area where there is MTN Fibre network; or where Supersonic has partnered with an FNO.
   8. Where Supersonic has partnered with an FNO, the provision of the Supersonic FTTH service is subject to the FNO verifying the coverage details after the order has been placed with Supersonic. Supersonic FTTH consists of the residential price plans available on https://supersonic.co.za/
      for residential customers requiring a FTTH services in qualifying Supersonic Territories, available as of 22 August 2019.
2. Placing of Orders
   1. Customers can place orders for Supersonic FTTH either online, through the Supersonic website, or through an authorised representative of Supersonic.
   2. All orders, placed online or through an authorised representative, are subject to acceptance by Supersonic.
   3. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order; the availability of Fibre network in the specified location; credit vetting and receipt of payment or a payment authorisation.
   4. As the service is intended for residential use only, orders placed in the names of juristic persons i.e. businesses and trusts, will not be allowed.
   5. The Supersonic order process makes provision for a feasibility and coverage check. Supersonic will not allow an order to be placed without a successfully validated coverage check.
   6. Supersonic reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus.
   7. The order is accepted when the customer’s Supersonic FTTH Account is activated.
3. Service Activation
   1. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a Supersonic FTTH Account being activated.
   2. RICA requires the customer to provide full names, surname, identity document number and residential address together with the relevant supporting documents, to a RICA
      Officer.
   3. The activation of the service is subject to the Customer accepting Supersonic’s latest terms and conditions.
4. Contract Commencement and Duration
   1. The Supersonic FTTH contract commences on the date of activation.
   2. The Supersonic FTTH contract will remain in force on a month-to month basis.
   3. Customers who sign up for Supersonic FTTH have the right to a cooling off period of five (5) days from the day of service activation. During this period, the consumer may cancel the Supersonic FTTH contract (for whatever reason), subject to the following:
      1. Return all hardware received as part of the agreement, or request a settlement amount and keep the hardware
      2. Payment of cancellation charge of R899.
5. Installation, Equipment and Connectivity
   1. Supersonic will supply a Wi-Fi router to the Customer on a free-to-use basis. This means that the Customer must return the equipment upon cancellation of Supersonic FTTH.
   2. Ownership of the Wi-Fi Router will remain with Supersonic for the duration of the Supersonic FTTH contract.
   3. The risk of loss, damage or theft of the Wi-Fi Router will transfer to the Customer upon delivery of the equipment. Where a Customer loses, damages the equipment, or the equipment is stolen, he will be liable to pay the replacement value of the equipment at the time of loss, damage or theft. Supersonic will provide another device and reserves the right to provide a refurbished device.
   4. Supersonic will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) to provide its FTTH services.
   5. Customers may make use of their own devices but may be subject to limited support as a result of limitations in compatibility with Supersonic systems.
   6. Where Customers elects to use their own equipment and devices, the customer must maintain and operate compatible equipment and devices required to access the Supersonic services. To that end, Supersonic makes no warranties, either expressed or implied, regarding such customer equipment.
   7. Where a customer requires non-standard installation, the customer will be liable for the additional costs of installation. These additional costs will be specified in the quotation prior to commencement of installation and must be settled prior activation. These additional costs could be quoted directly by the FNO for the costs thereof.
   8. Installation and connectivity costs are determined by the FNO. The Customer will be advised of the cost prior to activating the Customer Supersonic FTTH Account.
   9. If additional cabling is necessary, the Customer will be responsible for the extra costs incurred. The Customer will be informed of the associated cost and provided with an invoice. Once the invoice is settled, the cabling installation will proceed. These additional costs could be quoted directly by the FNO for the costs thereof.
   10. The Customer will be required to grant Supersonic field service agents and their representatives access to work, internally and externally, at the customer premises for installations and maintenance. Therefore, the Customer must ensure that he has obtained all necessary consent and authorisations, including planning permission where required, from landlords, tenants and other occupants.
   11. The Customer accepts that cabling, mounts, poles, conduits and fixings will be used to complete the installation, and that these become the property and responsibility of the customer once the installation has been signed-off. This excludes network equipment like infrastructure provider installed Optical Network Terminal (“ONT”). It is the customer’s responsibility to ensure that these are maintained in operational condition to maintain safety and proper working of the service.
   12. If the Customer needs to relocate the fiber installation point or ONT (Optical Network Terminal) to a different location within the current premises, the Customer will be responsible for the associated costs.
   13. Equipment supplied by Supersonic carries a warranty for defects that render the equipment that render it reasonably unsuitable for the purpose it is generally intended.
   14. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid or moister intrusion.
   15. If equipment supplied by Supersonic becomes defective:
       1. the Customer must return the equipment to Supersonic.
       2. Supersonic will have the equipment repaired or replaced.
   16. Supersonic reserves the right to replace equipment with refurbished equipment.
   17. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user-induced or out of warranty.
6. Billing and Payment
   1. Subject to the conditions in clauses 3.1, 3.2 and 3.3 above being met, billing of the Supersonic FTTH account will be triggered once the services have been installed and tested, including instances where a pre-configured router has been couriered to a Customer to perform a self-installation.
   2. Supersonic will bill the customer for monthly subscription charges in advance from the time the service has been activated.
   3. Where a Supersonic FTTH Account is activated before the end of a billing cycle, the Customer will be liable for pro-rated subscription.
   4. The Customer will be billed in advance for any additional hardware and services
   5. The Customer must pay amounts due into Supersonics’ bank account by the due date indicated on the invoice. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customer carries the risk of payment until Supersonic receives payment into their account.
   6. Supersonic reserves the right to charge a debit order fee of R 11,50 (excluding VAT) for each unsuccessful debit order transactions.
   7. Where 2 consecutive debit orders are unsuccessful, Supersonic reserves the right to automatically change the payment method to cash and effectively terminate the debitorder mandate.
   8. Customers must request a refund via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377.
   9. Accounts with credit balances less than three months of the monthly subscription value can be utilized for future payments provided that the account still has an active subscription
   10. Accounts with credit balances whose value is more than three months of the monthly subscription value and still have an active subscription, can be refunded.
   11. Credit balances on deactivated and deceased customer accounts may be refunded, provided there are no further billable transactions due on the account. Only the account holder will be refunded upon the supply of proof of banking details in the account holders name, that is not older than three months.
   12. The deceased estate representative of the customer’s estate, must request a refund in writing and provide proof that they are the representative of the deceased estate and supply of proof of banking details of the estate trust account that is not older than three months.
   13. Customers are required to submit payment arrangement requests either via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377. Furthermore, each customer is limited to a single payment plan at any given moment.
   14. If the customer is overdue and has no payment arrangement, no additional services and no upgrade to other packages can be affected until their account is up to date. Only downgrades may be performed on overdue customers.
7. Suspension Rules
   1. Supersonic reserves the right to suspend billing and radius provisioning, with notice to the Customer, if Supersonic has not received payment in full.
   2. Where a Customer’s account has been suspended, he will not have access to the internet.
   3. A suspended Supersonic FTTH Account may be reactivated subject to payment of the full outstanding amounts due and a re-connection fee which is equivalent to the FNO activation charge.
   4. Where suspension continues for a period of 60 consecutive days or more, Supersonic reserves the right to deactivate the Supersonic FTTH Account subject to the FNO’s deactivation rules.
   5. Any account with an outstanding balance three days post the due date shall be suspended. A notification will be dispatched to the customer 24 hours after the due date, alerting them of potential service suspension within three days if payment is not received.
   6. A Customer may not request for his Supersonic FTTH Account to be suspended whilst he is in contract as Supersonic does not allow any kind of payment holiday arrangement.
8. Migration Rules
   1. Customers may upgrade their services to higher priced packages at the same premises, effective immediately, subject to payment of the difference in package price, prorated until the next billing date.
   2. Customers can upgrade without a charge for the first upgrade. Subsequent upgrades will be charged at the prevailing FNO Regrading Rates.
   3. If a Customer has already received promotional value (such as free installation), he will not be eligible to receive additional promotional value when he upgrades to a service package offering the same promotional value.
   4. Where a Customer upgrades to a package offering different promotional value, Supersonic reserves the right to recover the balance of the cost of the promotional value on the old package before any new promotional value can be provided to the Customer.
   5. Customers may downgrade their services to a lower priced package at the same premises. Downgrades require a calendar months’ notice and will take effect at the start of the next billing month. Some Fibre Network Operators may charge fees for downgrades, which will be passed on to the customer.
   6. Supersonic reserves the right to recover the remaining balance of any promotional value given to the Customer upon downgrade.
9. Relocation Rules
   1. Customers may relocate their services from one premises to another, subject to the following conditions:
      1. The initial Supersonic FTTH contract will be terminated subject to cancellation rules set out in clause 11 below.
      2. Supersonic, at its discretion may waive or reduce the cancellation fee, upon request.
      3. A new order will be created for the new premises and all the rules applicable to orders, as set out in clause 2 above, will apply.

10. Transfer of Ownership
    1. Customers may transfer their Supersonic FTTH Accounts to another person subject to the following:
       1. all outstanding amounts including amounts that Supersonic is entitled to recover during the claw-back period, must be settled by the Customer; and
       2. the transfer of the Supersonic FTTH Account is subject to the new Customer accepting Supersonic’s latest terms and conditions.
       3. the address remains the same.
11. Cancellation Rules
    1. The Customer may cancel Supersonic FTTH at any time by giving Supersonic notice of one calendar month.
       E.g. A cancellation request made on the 28th of June will take effect at the end of July. A cancellation request made on the 1st of July will take effect at the end of August. If the last day of the month falls on a weekend, the cancellation request should be submitted by the preceding Friday, by no later than 2pm
    2. The notice must be communicated via e-mail on the ClientZone or must be emailed to cancellations@supersonic.co.za.
    3. Supersonic reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and
       the value of any lost or damaged equipment (replacement value at the time of cancellation).
    4. Should the Customer cancel their Supersonic FTTH service less than 12 months from activation, the Customer will be charged a cancellation fee of R899 (inc VAT) and this charge shall not be amortised over the said 12 months.
    5. Customers who cancel Supersonic FTTH service less than 12 months from activation, will be liable to return the router to Supersonic at their own cost upon cancellation, within 5 working days, in a reasonable and working condition, or they will be invoiced a replacement value of R476.70 (inc VAT)
    6. Supersonic will instruct the relevant FNO to release the line only once the Supersonic FTTH Account has been settled in full.
12. Service Interruptions and Support
    1. As a result of the nature of the GPON Fibre network, and the reliance on Open Access Fibre Network Operators, vendors and their partners, Supersonic is not able to offer service level agreements with the residential Fibre service. Supersonic will however, endeavour to meet the following service level commitments:
       1. critical network outages affecting an estate or suburb restored within 4 (four) business hours;
       2. major network outages affecting 100 (one hundred) or more Customers restored within 8 (eight) business hours;
       3. minor network outages affecting 10 (ten) or more customers restored within 24 (twenty-four) business hours; and
       4. individual residential Customers restored within 72 (seventy-two) business hours.
    2. The Supersonic contact centre is available on 0861 787 377 or
       WhatsApp 0600687377 during the following time periods:
       Technical support: 08:00 to 20:00 (Monday to Sunday)
       Account queries: 08:00 to 17:00 (Monday to Friday)
       Sales and order follow up: 08:00 to 18:00 (Monday to Friday), and 08:00 to 14:00 (Saturday)
    3. Where a call out can be attributed to a fault caused by the Customer, the customer will be charged a call out fee.
13. Changes to the Service and, Terms and Conditions
    1. Supersonic reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party.
    2. Supersonic reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice
    3. As changes will be posted on the Supersonic website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules.
14. Limitation of Liability
    1. Subject to a fixed limit, Supersonic only accepts liability for direct loss or damages suffered by the Customer, for which Supersonic is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by:
       1. Supersonic’s failure to supply or deliver equipment or services on the required date and/ or time.
       2. The suspension, interruption or cancellation of Supersonic FTTH through no negligent or failure by Supersonic (and its representatives and agents).
       3. The legal suspension of the Customer’s Supersonic FTTH.
       4. Any acts or omissions by Supersonic and its representatives or agents, that are beyond its control.
       5. The Customer’s use of any equipment supplied to him by Supersonic.
    2. Supersonic’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the Supersonic FTTH contract.
15. Complaints Handling Procedure
    1. Supersonic has a complaints resolution procedure that aims to address any dissatisfaction with its products and services.
    2. Complaints can be communicated via email (compliants@supersonic.co.za)
    3. Supersonic will endeavour to acknowledge your complaint within 48 hours and provide the Customer with a reference number.
    4. Supersonic will endeavour to investigate and provide feedback on the complaint within 14 working days.
    5. If the Customer is not satisfied with the resolution of the complaint, he has the right to refer the matter to:
    6. The Internet Service Provider’s Association (ISPA) on queries@ispa.org.za; or
    7. the Independent Communications Authority to South Africa (ICASA) on icasa.org.za.

1. In addition to the standards FTTH terms and conditions, the following additional will apply specifically for Openserve web connect.
   1. Openserve Web Connect does not require a router, as the ONT (installed by Openserve) is Wi-Fi enabled.
   2. All equipment provided to you for the purposes of the FTTH Service shall remain the exclusive property of Openserve.
2. In addition to standard Supersonic Acceptable user policy (AUP) the following additional fair use policy (FUP) will apply for Openserve web connect
   1. Openserve is the Fibre Line Installer for the Openserve FTTH Lite Web Connect product and provides FTTH internet service.
   2. Internet Data is provided by Openserve and NOT Supersonic. Openserve at its discretion may enforce the Fair Use Policy, as specified below:
      1. 20Mbps has a 200 GB FUP
      2. 40Mbps has a 300 GB FUP
3. Once the threshold has been reached, the FTTH Service speed will be limited to 20% for the remainder of the month.

1. In addition to the standards FTTH terms and conditions, the following additional will apply specifically for Openserve web connect.
   1. Openserve Web Connect does not require a router, as the ONT (installed by Openserve) is Wi-Fi enabled.
   2. All equipment provided to you for the purposes of the FTTH Service shall remain the exclusive property of Openserve.
2. In addition to standard Supersonic Acceptable user policy (AUP) the following additional fair use policy (FUP) will apply for Openserve web connect
   1. Openserve is the Fibre Line Installer for the Openserve FTTH Lite Web Connect product and provides FTTH internet service.
   2. Internet Data is provided by Openserve and NOT Supersonic. Openserve at its discretion may enforce the Fair Use Policy, as specified below:
      1. 20Mbps has a 200 GB FUP
      2. 40Mbps has a 300 GB FUP
3. Once the threshold has been reached, the FTTH Service speed will be limited to 20% for the remainder of the month.

Supersonic Air Fibre Broadband Services

A)     The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations, and legal responsibilities which Supersonic FTTX Proprietary Limited (referred to as “Supersonic”) will have towards Customers and other persons. B)     These Terms and Conditions also limit and exclude Customers rights and remedies against Supersonic and place various risks, liabilities, obligations and legal responsibilities on Customers. C)     These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and Supersonic may also have claims and other rights against Customers. D)     To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with. E)     The Customer must read these Terms and Conditions. Utilization of the Supersonic Air Fibre Broadband Service (“Supersonic Air Fibre”) will constitute as agreement to comply with these Terms and Conditions.

1. Introducing Supersonic Air Fibre

1.1.1. Supersonic Air Fibre is range of broadband services utilizing fixed wireless access (FWA). The service is an uncapped broadband service without traffic shaping.

1.1.2. Supersonic Air Fibre is available in the following line speed offerings:

Download speed	Upload speed
Up to 5 Mbps	Up to 1 Mbps
Up to 10 Mbps	Up to 2 Mbps
Up to 20 Mbps	Up to 4 Mbps
Up to 50 Mbps	Up to 10 Mbps
Up to 100 Mbps	Up to 20 Mbps

1.3. Maximum line speed will be subject to the network capacity at the Customer’s premises, which has been limited to 100 Mbps per subscriber.

1.4. Supersonic can only provide Supersonic Air Fibre where there is Air Fibre coverage. Therefore, the provision of this service is subject to the verification coverage after the order is placed.

1.5. The retail offering includes a Wi-Fi router, external wireless access point (RN) and Power over Ethernet (POE) injector.

1.6. In addition to these terms and conditions, Supersonic Air Fibre is subject to the following:

1.6.1. Supersonic General Terms and Conditions.

1.6.2. Supersonic Privacy Policy.

1.6.3. Supersonic Acceptable Usage Policy.

1.6.4. Promotional Terms and Conditions.

1.7. The abovementioned terms and conditions, and policies are available and accessible on https://supersonic.co.za/terms-and-conditions

1.8. Supersonic Air Fibre will available from 1 May 2021 and until Supersonic in its sole and absolute discretion elects to discontinue the service.

2. Placing an order and Service Qualification

2.1. Customers can place orders for Supersonic Air Fibre through the Supersonic website.

2.2. All orders placed online are subject to acceptance by Supersonic.

2.3. All requests for Supersonic Air Fibre will undergo a desktop service feasibility study.

2.4. The final feasibility to deliver the service is subject to an onsite visit to qualify the installation for service.

2.5. In the event where Supersonic is unable to deliver the service due to failed Radio Frequency (RF) propagation or any other reasons not limited to cost of providing the infrastructure, Supersonic may deem the order not feasible, and the order may be cancelled and an alternative Supersonic Fixed-LTE product may be checked for feasibility and ordered.

2.6. The Customer must ensure accurate information is provided for Supersonic to qualify service coverage. Any costs incurred by Supersonic due to incorrect information provided by the Customer may be charged to the Customer.

2.7. Should the Customer change the site location prior to the delivery of the Service, Supersonic shall charge reasonable costs and fees (if any) arising from the change of site.

2.8. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order; the availability of Air Fibre coverage in the specified location; credit vetting and receipt of payment or a payment authorization.

2.9. As the service is intended for residential use only, orders placed in the names of juristic persons i.e. businesses and trusts, will not be allowed.

2.10. Supersonic reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorized agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus.

2.11. The order is considered to be accepted when the customer’s Supersonic Air Fibre Account is activated.

3. Service Activation

3.1. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to Supersonic Air Fibre being activated.

3.2. RICA requires the customer to provide full names, surname, identity document number and residential address together with the relevant supporting documents, to a RICA Officer.

3.3. The activation of the service is subject to the Customer accepting Supersonics’ latest terms and conditions.

4. Contract Commencement and Duration

4.1. The Supersonic Air Fibre contract commences on the date of activation and will remain in force on a month-to month basis.

4.2. Customers have the right to a cooling off period of seven (7) days from the day of service activation. During this period, the consumer may cancel the Supersonic Air Fibre contract (for whatever reason) subject to returning all hardware received as part of the agreement and the payment of cancellation charge of R2,500 (Incl VAT)

5. Installation, Equipment and Connectivity

5.1. Supersonic will supply a Wi-Fi router at no charge on a free-to-use basis. This means that the Customer must return the equipment upon cancellation of Supersonic Air Fibre.

5.2. Ownership of the Wi-Fi Router will remain with Supersonic for the duration of the Supersonic contract.

5.3. The risk of loss, damage or theft of the Wi-Fi Router will transfer to the Customer upon delivery of the equipment. Where a Customer loses, damages the equipment, or the equipment is stolen, he will be liable to pay the replacement value of the equipment at the time of loss, damage, or theft. Supersonic will provide another device and reserves the right to provide a refurbished device.

5.4. Supersonic undertakes to provide installation at no charge, subject to the Customer maintaining Supersonic Air Fibre for a period of 24-months (“clawback-period”).
Supersonic reserves the right to recover a cancellation charge of R2,500 (Incl VAT) plus additional charges for the router and other equipment if the Customer cancels Supersonic Air Fibre within 24-months of activation.

5.5. The Customer will be required to grant Supersonic field service agents and their representatives’ access to work, internally and externally, at the customer premises for installations and maintenance. Therefore, the Customer must ensure that he has obtained all necessary consent and authorisations, including planning permission where required, from landlords, tenants, and other occupants.

5.6. The Supersonic field service agent will perform a speed test, in accordance with the before proceeding with the installation. If the field test yields result lower than the contracted bandwidth, the customer may decline services and effectively cancel the order.

5.7. It is the customer’s responsibility to ensure that infrastructure installed on their premises are maintained in operational condition to maintain safety and proper working of the service.

5.8. Equipment supplied by Supersonic carries a warranty for defects for the duration of the Supersonic Air Fibre The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid or moister intrusion.

5.9. If equipment supplied by Supersonic becomes defective:

5.9.1. the Customer must return the equipment to Supersonic.

5.9.2. Supersonic will have the equipment repaired or replaced.

5.10. Supersonic reserves the right to replace equipment with refurbished equipment.

5.11. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced.

5.12. The equipment remains the property of Supersonic and Supersonic reserves the right to recover the equipment upon cancellation.

5.13. Supersonic is not liable for structural and cosmetic implications that arise as a consequence of installation or uninstallation of the services.

5.14. If additional cabling is necessary, the Customer will be responsible for the extra costs incurred. The Customer will be informed of the associated cost and provided with an invoice. Once the invoice is settled, the cabling installation will proceed. These additional costs could be quoted directly by the FNO/3^rd party for the costs thereof.

5.15. If the Customer needs to relocate the Remote Node (RN) to a different location within the current premises, the Customer will be responsible for the associated costs. These additional costs could be quoted directly by the FNO/3^rd party for the costs thereof.”

 6. Billing and Payment

6.1. Subject to the conditions in clauses 3.1, 3.2 and 3.3 above being met, billing of the Supersonic Air Fibre account will be triggered once the services have been installed and tested.

6.2. Supersonic will bill the customer for monthly subscription charges in advance from the time the service has been activated.

6.3. Where a Supersonic Account is activated before the end of a billing cycle, the Customer will be liable for pro-rated subscription.

6.4. The Customer will also be billed in advance for any additional hardware and services (where applicable).

6.5. The Customer must pay amounts due into Supersonic’s bank account within two (2) business days of the invoice date or on the debit order date.

6.6. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until Supersonic receives payment into its bank account.

6.7. Supersonic reserves the right to charge a debit order fee of R11,50 (excluding VAT) for each unsuccessful debit order transactions.

6.8. Where 2 consecutive debit orders are unsuccessful, Supersonic reserves the right to automatically change the payment method

6.9 Customers must request a refund via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377.

6.10 Accounts with credit balances less than three months of the monthly subscription value can be utilized for future payments provided that the account still has an active subscription

6.11 Accounts with credit balances whose value is more than three months of the monthly subscription value and still have an active subscription, can be refunded.

6.12 Credit balances on deactivated and deceased customer accounts may be refunded, provided there are no further billable transactions due on the account. Only the account holder will be refunded upon the supply of proof of banking details in the account holders name, that is not older than three months.

6.13 The deceased estate representative of the customer’s estate, must request a refund in writing and provide proof that they are the representative of the deceased estate and supply of proof of banking details of the estate trust account that is not older than three months.

6.14 Customers are required to submit payment arrangement requests either via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377. Furthermore, each customer is limited to a single payment plan at any given moment.

6.15 If the customer is overdue and has no payment arrangement, no additional services and no upgrade to other packages can be affected until their account is up to date. Only downgrades may be performed on overdue customers.

7. Suspension Rules

7.1. Supersonic reserves the right to suspend billing and provisioning, with notice to the Customer, if Supersonic has not received payment in full.

7.2. Where a Customer’s has been suspended, they will not have access to the services.

7.3. A suspended Supersonic Air Fibre account may be reactivated subject to payment of the full outstanding amounts due, and to unsuspend the line Supersonic will reserve the right to charge a fee equivalent to an activation fee to be determined by Supersonic.

7.4. Where suspension continues for a period of 30 consecutive days or more, Supersonic reserves the right to cancel the contract and deactivate the Supersonic Air Fibre account.

7.5. A Customer may not request for his Supersonic Account to be suspended whilst they are in-contract as Supersonic does not allow any kind of payment holiday arrangement.

7.6. Any account with an outstanding balance three days post the due date shall be suspended. A notification will be dispatched to the customer 24 hours after the due date, alerting them of potential service suspension within three days if payment is not received.

8. Migration Rules

8.1. Customers may upgrade the line speed of their services at the same premises, effective immediately, subject to payment of the difference in package price, prorated until the next billing date.

8.2. Customers may downgrade the line speed of their services at the same premises, effective from the next billing date. The Customer must give notice to Supersonic of his intention to downgrade on or before the 20th of the month prior to the intended effective date of the downgrade.

8.3. Modifications to the service will be subject to a feasibility check for available capacity.

8.4. Downgrades are limited to once in a period of 6 consecutive months

8.5. Supersonic reserves the right to charge a regrading fee

9. Relocation Rules

9.1. Customers may relocate their services from one premises to another subject to the following conditions:

9.1.1. A feasibility check for available capacity.

9.1.2. Installation will occur in accordance to clause 5 – Installation, Equipment and Connectivity

9.1.3. Where the move takes place within an existing claw-back period, the agreement will remain in place for the initial term and no additional promotional value will be given

9.1.4. Where any new infrastructure is required for the services to be installed, any current clawback charges will be billed to the subscriber to cover the installation fees, and a new agreement term will ensue

10. Transfer of Ownership

10.1. Customers may transfer their Supersonic AirFibre Accounts to another person subject to the following:

10.1.1. all outstanding amounts including amounts that Supersonic is entitled to recover during the claw-back period, must be settled by the Customer; and

10.1.2. the transfer of the Supersonic AirFibre Account is subject to the new Customer accepting Supersonic’s latest terms and conditions.

10.1.3. the address remains the same.

11. Cancellation Rules

11.1. The Customer may cancel Supersonic FTTH at any time by giving Supersonic notice of one calendar month. E.g. A cancellation request made on the 28th of June will take effect at the end of July. A cancellation request made on the 1st of July will take effect at the end of August. If the last day of the month falls on a weekend, the cancellation request should be submitted by the preceding Friday, by no later than 2pm

11.2. The notice must be communicated via e-mail on the ClientZone or must be emailed to cancellations@supersonic.co.za.

11.3. Supersonic reserves the right to recover any outstanding amounts including amounts recoverable in respect of the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation).

11.4. Cancellation within the first (24) months of initial activation of a Supersonic Air Fibre service agreement, will incur an additional cancellation charge of R2500 (incl. VAT), referred to on the invoice as Clawback.

11.5. This cancellation fee is not amortized over the said twelve (24) month term.

11.6. The following equipment is also recovered / collected from the subscriber’s premises upon cancellation. If the equipment is not recovered the customer will be billed for it. Router (replacement value R476.70 inc VAT), Other – Mounting Kit, PoE Injector and Residential Node (replacement value within 0-12 months of activation R7,829.21 Inc VAT; replacement value within 12-24 months of activation R3,914.60 Inc VAT).

12. Service Interruptions and Support

12.1. The Supersonic contact centre is available on 0861 787 377 or WhatsApp 0600687377 during the following time periods:
Technical support: 08:00 to 20:00 (Monday to Sunday)
Account queries: 08:00 to 17:00 (Monday to Friday)
Sales and order follow up: 08:00 to 18:00 (Monday to Friday), and 08:00 to 14:00 (Saturday)

12.2. Where a call out can be attributable to a fault caused by the Customer, the Customer will be charged a call out fee.

13. Changes to the Service and, Terms and Conditions

13.1. Supersonic reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party.

13.2. Supersonic reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice

13.3. The Customer must visit Supersonic website regularly for notices, updates and/or changes to products and services.

13.4. As changes will be posted on the Supersonic website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules.

14. Limitation of Liability

14.1. Subject to a fixed limit, Supersonic only accepts liability for direct loss or damages suffered by the Customer, for which Supersonic is responsible for in terms of law, with the exception of loss or damages (direct or indirect) caused by:

14.1.1. Supersonic’s failure to supply or deliver equipment or services on the required date and/or time.

14.1.2. The suspension, interruption or cancellation of Supersonic Air Fibre account through no negligent or failure by Supersonic (and its representatives and agents).

14.1.3. The legal suspension of the Customer’s Supersonic Air Fibre account.

14.1.4. Any acts or omissions by Supersonic and its representatives or agents, that are beyond its control.

14.1.5. The Customer’s use of any equipment supplied to them by Supersonic.

14.2. Supersonic’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the Supersonic Air Fibre contract.

15. Complaints Handling Procedure

15.1. Supersonic has a complaints resolution procedure that aims to address any dissatisfaction with its products and services.

15.2. Complaints can be communicated via email (compliants@supersonic.co.za)

15.3. Supersonic will acknowledge your complaint within 48 hours and provide the Customer with a reference number.

15.4. Supersonic will investigate and provide feedback on the complaint within 14 calendars days.

15.5. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to:

15.5.1. The Internet Service Provider’s Association (ISPA) on queries@ispa.org.za; or

15.5.2. the Independent Communications Authority to South Africa (ICASA) on icasa.org.za.

15.5.3. The Consumer Goods and Services Ombudsman on www.cgso.org.za or email to info@cgso.org.za.

1. The following Terms and Conditions contain assumptions of risk and/or liability by the
   Customer; and limits and excludes liabilities, obligations and legal responsibilities
   which Supersonic FTTX Proprietary Limited (referred to as “Supersonic”) will have
   towards Customers and other persons.
2. These Terms and Conditions also limit and exclude Customers rights and remedies against
   the Supersonic and place various risks, liabilities, obligations and legal
   responsibilities on Customers.
3. These Terms and Conditions may result in Customers being responsible for paying
   additional costs and amounts and the Supersonic may also have claims and other rights
   against Customers.
4. To the extent that the Terms and Conditions or any goods or services provided under the
   Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the
   CPA”), no provision of these Terms and Conditions is intended to contravene the
   applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions
   must be treated as being qualified, to the extent necessary, to ensure that the
   applicable provisions of the CPA are complied with.
5. The Customer must read these Terms and Conditions. Utilization of the Supersonic Vuma
   Reach FTTH Services (“Pre-Paid Fibre Service”) will constitute as agreement to
   comply with these Terms and Conditions.

1. Introduction
   1. Supersonic is offering its customers a new prepaid internet access plan on the Vuma
      Reach fibre network.
   2. Customers who sign up will purchase vouchers from Supersonic and redeem them to get
      time-based access to uncapped fibre services.
   3. In addition to these Terms and Conditions, the use of Pre-Paid Fibre Services is subject
      to the following: 
      1. General FTTH terms and conditions;
      2. Supersonic Privacy Policy;
      3. Supersonic Acceptable Use Policy; and
      4. Terms and Conditions applicable to a specific promotion (if applicable).
   4. Supersonic will only provide Pre-Paid Fibre Service in a Pre-Paid Fibre Precinct, determined
      by the coverage map on the Supersonic website.
   5. This service will be available as of 14 February 2020 until further notice.
2. Placing of Orders
   1. All orders, placed online or through an authorised representative, are subject to
      acceptance by Supersonic.
   2. In the case where the customer who already has FTTH services from a different
      internet service provider (ISP), places an order for the Pre-Paid Fibre Service, the
      order can only be accepted if the previous ISP has released the line.
   3. The acceptance of the order will depend on, amongst others: the correctness of the
      product related information reflected on the order, the availability of fibre
      network in the specified location, credit vetting and receipt of payment or a
      payment authorisation.
   4. As the service is intended for residential use only, orders placed in the names of
      juristic persons i.e. businesses and trusts, will not be allowed.
   5. The Supersonic order process makes provision for a feasibility and coverage check.
      Supersonic will not allow an order to be placed without a successfully validated
      coverage check.
   6. To secure the order the customer is required to purchase one of the following
      prepaid voucher types: 
      1. an ad-hoc voucher that is valid for twenty-eight (28) consecutive days from
         the day of activation; or
      2. a monthly recurring prepaid voucher that is valid for a month.
   7. Voucher payment for Pre-Paid Fibre Services is accepted through credit/debit card only.
   8. The order is considered to be accepted upon receipt of payment.
   9. The Pre-Paid Fibre Service will commence on the activation of a valid voucher and will
      remain in force for the validity period of the voucher.
3. Installation, Equipment and Connectivity
   1. A Wi-Fi router and an Optical Network Terminal (ONT) device will be provided to the
      customer by Vumatel and is subject to the applicable Vumatel terms and conditions.
   2. The customer will be required to grant Vumatel service agents and/or their
      representatives’ access to work, internally and externally, at the customer
      premises for installations and maintenance. Therefore, the Customer must ensure that
      all necessary consent and authorisations, including planning permission where
      required, from landlords, tenants and other occupants, have been obtained.
   3. The Customer accepts that cabling, mounts, poles, conduits and fixings will be used
      to complete the installation, and that these become the property and responsibility
      of the customer once the installation has been signed-off.
   4. If additional cabling is necessary, the Customer will be responsible for the extra costs incurred. The Customer will be informed of the associated cost and provided with an invoice. Once the invoice is settled, the cabling installation will proceed. These additional costs could be quoted directly by the FNO for the costs thereof.
   5. If the Customer needs to relocate the Fibre equipment to a different location within the current premises, the Customer will be responsible for the associated costs. These additional costs could be quoted directly by the FNO for the costs thereof.
4. Billing and Payment
   1. Customers will have access to the Pre-Paid Fibre Service only when full payment has been
      received.
   2. Upfront payment is required for both ad-hoc and recurring Pre-Paid Fibre Services.
   3. Where a recurring service is activated before the start of the next billing cycle,
      the customer will be liable for pro-rated subscription for the rest of the month
      until the next billing cycle.
   4. Voucher payment for prepaid (ad-hoc and recurring) services is accepted through
      credit/debit card only.
5. Suspension Rules
   1. Supersonic reserves the right to suspend billing and provisioning of recurring
      vouchers, with notice to the customer, if Supersonic has not received payment in
      full.
   2. A suspended customer will not have access to the Pre-Paid Fibre Service.
   3. A suspended recurring account may be reactivated subject to payment of the full
      outstanding amounts due.
   4. Supersonic recurring account may only remain in a suspended state for a period of
      two (2) consecutive months, after which it will automatically be converted to an
      Ad-hoc account.
6. Migration
   1. Customers will be allowed to migrate between ad-hoc pre-paid accounts and monthly
      recurring accounts, subject to one (1) months’ notice to Supersonic.
   2. When customers migrate from an ad-hoc to monthly recurring and the billing date for
      the Ad-hoc account falls outside of the monthly recurring billing date, the customer
      will be required to pay a pro-rated fee in order to continue having access to the
      service after the twenty-eight (28) day voucher has expired and the next monthly
      recurring bill cycle.
   3. When a customer migrates from monthly recurring to Ad-hoc, the customer will be
      required to purchase and redeem an ad-hoc voucher before the monthly recurring
      voucher has expired to have uninterrupted access to the service during the
      migration.
7. Relocation Rules
   1. If a customer relocates to another premise, a new order has to be placed for the new
      location.
   2. The Pre-Paid Fibre Services are not transferable. The customer will have to purchase a
      new voucher in respect of the new location.
8. Cancellation Rules
   1. Recurring services may be cancelled subject to one calendar months’ notice.
      This notice must be sent via email to cancellations@supersonic.co.za.
9. Changes to the Service and Terms and Conditions
   1. Supersonic reserves the right at any time to modify, suspend or discontinue the
      services, with notice, without liability to the Customer or any third party.
   2. Supersonic reserves the right from time to time to vary the charges of these
      services as may be deemed necessary in its discretion, with notice
   3. The Customer must visit Supersonic website regularly for notices, updates and/or
      changes to products and services.
   4. As changes will be posted on the Supersonic website, the Customers continued use of
      the products and/or services will be deemed acceptance of the amended rules.

On The Go Internet Product Terms and Conditions

1. The following Terms and Conditions contain assumptions of risk and/or liability by Customers and limit and exclude liabilities, obligations and legal responsibilities which Supersonic FTTX Proprietary Limited (“Supersonic”) will have towards Customers and other persons.
   
2. These Terms and Conditions also limit and exclude Customers rights and remedies against Supersonic and place various risks, liabilities, obligations and legal responsibilities on the Customer.
   
3. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and Supersonic may also have claims and other rights against the Customer.
   
4. Please pay careful attention to terms and conditions highlighted in bold text.
   
5. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.
   
6. You must read these Terms and Conditions. Your participation will constitute as an agreement to comply with these Terms and Conditions.
   
7. Please pay special attention to all the clauses, especially the ones marked in bold.
   

1. General
   1. Supersonic introduces the On the Go Internet. Supersonic will be able to offer Mobile Broadband (“ON THE GO INTERNET”) as part of it’s new “On-the-go” portfolio for customers who are on the move or want a simple mobile data solution.
   2. These Terms and Conditions must be read together with your Subscriber Agreement and / or Terms and Conditions.
   3. The Product Offering (“the Service”) will be available from 15 November 2022 (“the effective date”) until discontinued by Supersonic on notice to you.
   4. Your use of this Service will constitute your agreement with the Terms and Conditions.
   5. Supersonic reserves the right to amend these terms and conditions on notice to you.
   6. We will give you at least 20 (twenty) business days’ notice of any changes to the Service. You have the right to cancel should you not agree with the changes.
   7. Please visit www.supersonic.co.za regularly for notices, updates and/or changes to Services.
   8. This Service is available on any local network within South Africa. Should you travel outside of South Africa standard International Roaming Rates and Terms and Conditions will apply.
   9. International Roaming is not available on this product.
2. Pricing
   1. The Supersonic ON THE GO INTERNET service is offered as a capped data only product, and Supersonic will not allow any Out-Of-Bundle data usage or charging. The customer will be able to top up their data using the top up bundles, available via the Supersonic Portal, and new monthly data package will be paid at the beginning of the month assuming that their account is up to date.
   2. The customer will be able to purchase the product as a SIM only or as a SIM and MiFi device deal. If a customer chooses to purchase a SIM with a device deal, they will be required to pay for the device in full and one month subscription upfront. If the customer chooses the SIM only option, they will pay for one month subscription for the SIM upfront.
   3. New customers can take up this product as well as new and existing Fibre, Air Fibre, 5G and FLTE customers. Updates to the Online customer journey is necessary to enable Add-SIM acquisition on the Fibre, Air Fibre, 5G and FLTE sales.
   4. These are data only plans and no GSM voice or SMS is allowed. Data depletion notification will be sent to the primary account user’s number.
3. Business Rules
   1. The customer will apply on available Supersonic sales channels, and the customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a Supersonic on the Go Internet account being activated. As per RICA, a customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. Supersonic will allow the service to be activated when there is compliance with RICA.
   2. The service will be activated within 24 (twenty-four) hours of the SIM card having been delivered. The ON THE GO INTERNET SIM cards will not be locked to a device or geo-location as there are no restrictions, though it is recommended that a customer uses their SIM on a MiFi device, they can use it in any smart device. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service.
   3. The Supersonic ON THE GO INTERNET contract commences within 24 hours of the SIM card and/ or router being delivered. The Supersonic ON THE GO INTERNET contract will remain in place on a month-to-month basis until terminated by either party. Customers who sign up for Supersonic ON THE GO INTERNET product have the right to a cooling off period of seven (7) days from the day of service activation.
   4. During this period, the consumer may cancel the Supersonic ON THE GO INTERNET product (for whatever reason), however, the customer will be charged in full for any data usage.
   5. A free or free to use router will not be provided. The Customer will have an option to purchase a MiFi router upon application or at any time as an outright purchase and ownership will lie with the customer. A delivery fee of R99 will be charged upon application. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment, and this includes but is not limited to damage caused by an “Act of God”. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request Supersonic to suspend such SIM Card.
   6. Supersonic will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA). The router will carry a 12 (twelve) month manufacturer warranty. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid or moisture intrusion including an “Act of God”.
   7. If equipment supplied by Supersonic becomes defective:
      1. The Customer must return the equipment to Supersonic.
      2. Supersonic will have the equipment repaired or replaced.
   8. Supersonic reserves the right to replace equipment with refurbished equipment. Faulty SIM cards will be replaced at a cost of R10 (ten Rands), and a delivery fee will be charged at R99. Supersonic will perform SIM-swaps upon receiving customer request. The Customer will be liable for repair or replacement cost to of faulty equipment if the damage to the equipment is user induced.
   9. Supersonic ON THE GO INTERNET product packages will not incur penalties or charges for upgrades or downgrades. The Customer will need to notify Supersonic in writing of upgrade or downgrade requests by the 20th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. The customer shall retain any applicable carry-over data accumulation when upgrading or downgrading.
   10. Customers are encouraged to do top-ups if they run out of data in the middle of the month.
   11. Customer can request an upgrade or downgrade as a self-service via client zone.
4. Billing and Payment
   1. Subject to the above conditions being met, billing of the Supersonic ON THE GO INTERNET service account will be triggered within 24 (twenty-four) hours of the Router and SIM card being delivered regardless of if the router has been switched on. Supersonic will bill the Customer for monthly subscription charges in advance from the time that billing has been activated. Where a Supersonic ON THE GO INTERNET Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription charges and will be allocated a pro-rated volume of data. The upfront payment at the point of sale will be for the following full month. On the nominated debit order date of the following month the pro-rated amount will be included in the monthly subscription.
   2. The Customer will be billed in advance for any additional hardware and services. The Customer must pay amounts due into Supersonics’ bank account within 3 (three) business days of the invoice date. If a customer pays by debit order or other electronic means, his bank or third party is his agent, the Customer carries the risk of payment until Supersonic receives payment into their account.
   3. Supersonic reserves the right to charge a debit order return fee of R11,50 (eleven rands and fifty cents) (excluding VAT) for each unsuccessful debit order transaction. Where 2 consecutive debit orders are unsuccessful, Supersonic reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate.
   4. Supersonic reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if Supersonic has not received payment in full. Where a customer SIM card has been suspended, the customer will not have access to the internet until the account is settled in full and re-activated. The customer will also not have access to carry-over of data which has not expired.
   5. Any account with an outstanding balance three days post the due date shall be suspended. A notification will be dispatched to the customer 24 hours after the due date, alerting them of potential service suspension within three days if payment is not received.
   6. Customers must request a refund via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377.
   7. Accounts with credit balances less than three months of the monthly subscription value can be utilized for future payments provided that the account still has an active subscription
   8. Accounts with credit balances whose value is more than three months of the monthly subscription value and still have an active subscription, can be refunded.
   9. Credit balances on deactivated and deceased customer accounts may be refunded, provided there are no further billable transactions due on the account. Only the account holder will be refunded upon the supply of proof of banking details in the account holders name, that is not older than three months.
   10. The deceased estate representative of the customer’s estate, must request a refund in writing and provide proof that they are the representative of the deceased estate and supply of proof of banking details of the estate trust account that is not older than three months.
   11. Customers are required to submit payment arrangement requests either via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377. Furthermore, each customer is limited to a single payment plan at any given moment.
   12. If the customer is overdue and has no payment arrangement, no additional services and no upgrade to other packages can be affected until their account is up to date. Only downgrades may be performed on overdue customers.
5. Validity Rules
   1. The standard inclusive data will be made up of the data amount chosen by the customer and this will be anytime data which can be consumed anytime of the day or night. The data will have a validity of 60 days with the first 30 days being the first month of purchase and any unused data will be rolled over for an additional 30 days, thus the validity period will be 60 days.
   2. Supersonic ON THE GO INTERNET inclusive value and Top-Up value cannot be transferred between Supersonic ON THE GO INTERNET accounts.
6. Carry over
   1. The standard inclusive data will be made up of the data amount chosen by the customer and this will be anytime data which can be consumed anytime of the day or night.
   2. The data will have a validity of 60 days with the first 30 days being the first month of purchase and any unused data will be rolled over for an additional 30 days, thus the validity period will be 60 days.
7. Data Share
   1. Data share will not be available for this product.
8. Notifications
   1. You will receive SMS notifications on 60% (sixty percent) ,80% (eighty percent) and 100% (one hundred percent) depletion of your data bundle.
   2. You may opt-out of receiving usage notifications.
9. Migration
   1. Customers will be allowed to migrate between Supersonic packages subject to the cancellation clauses applicable to those packages and will forfeit any unexpired data on those packages when migrating.
10. Cancellation Rules
    1. The Customer may cancel Supersonic ON THE GO INTERNET package at any time by giving Supersonic notice of one calendar month. The customer should process the cancellation request on Supersonic Client Zone or by sending an email to cancellations@supersonic.co.za.
    2. A cancellation request must also be actioned to MTN for deactivation of the SIM.
11. Terms of Use
    1. Supersonic reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where Supersonic suspects abuse of its network, Supersonic ON THE GO INTERNET, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.
12. Limitation of Liability
    1. Due to the nature of the mobile network, Supersonic makes no guarantees on service quality and availability. Supersonic will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. The Customer is ultimately responsible for his/her use of the Supersonic ON THE GO INTERNET product from the date of activation of the services. Therefore, Supersonic, will not be held liable for any loss or damage that results from the use of the services.
    2. Subject to the provisions of the Consumer Protection Act, you indemnify Supersonic and their directors, officers, employees and agents, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever in connection with your use of this Service, network failure, or interruptions.

Uncapped Home 5G Terms and Conditions
A. The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which Supersonic FTTX Proprietary Limited (referred to as “Supersonic”) will have towards Customers and other persons.
B. These Terms and Conditions also limit and exclude Customers rights and remedies against Supersonic and place various risks, liabilities, obligations and legal responsibilities on Customers.
C. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and Supersonic may also have claims and other rights against Customers.
D. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the
Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.
E. The Customer must read these Terms and Conditions. Utilization of the Supersonic Uncapped Home 5G services will constitute as agreement to comply with these Terms and Conditions.

1. What the Price Plan Entails
   1. The Supersonic Uncapped Home 5G service is offered as an uncapped data product, and Supersonic will not allow any Out-Of-Bundle data usage or charging. The Supersonic Uncapped Home 5G price plans will include uncapped lite and uncapped premium.
2. Placing of Orders & Service Activation Rules
   1. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a Supersonic Uncapped Home 5G Account being activated. As per RICA, a customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. Supersonic will allow the service to be activated when there is compliance with RICA. Service Activation will take place within 24 (twenty-four) hours of the router and SIM being delivered regardless of if the router has been switched on.SIM cards will be locked to a Supersonic approved range of devices. If other devices are used, those devices will not be recognized by or register on the Supersonic Uncapped Home 5G network.
   2. SIM cards will be locked to the location for which the application was placed and will not register to the Supersonic Uncapped Home 5G network if used in a different location. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service.
3. Validity Rules
   1. The standard inclusive anytime data (day and night) for uncapped lite will include a fair usage policy (FUP) of 400GB and the uncapped premium includes a fair usage policy of 1TB. Once the fair usage/ cap has been reached the customers will be throttled at 2Mbps for the remainder of the month.
4. Month-to-month Contract Commencement and Duration
   1. The Supersonic Uncapped Home 5G contract commences 24 (twenty-four) hours of the router and sim card being delivered regardless of if the router has been switched on. The Supersonic Uncapped Home 5G contract will remain in force on a month-to-month basis until terminated by either party. Customers who sign up for Supersonic Uncapped Home 5G have the right to a cooling off period of seven (7) days from the day of service activation.
   2. During this period, the consumer may cancel the Supersonic Uncapped Home 5G contract (for whatever reason) without penalty, subject to returning all equipment and packaging received as part of the agreement and the payment of SIM, delivery, and activation cost.
5. Installation, Equipment and Connectivity
   1. The Customer will be provided an approved Supersonic router on a free-to-use basis with each Supersonic Uncapped Home 5G package. An activation fee of R399 will be charged upon application. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment, and this includes but is not limited to damage caused by an “Act of God”. Customers will be liable for paying Supersonic the replacement value of the router at the time, in the event of loss or theft, thereof. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request Supersonic to suspend such SIM Card.
   2. Supersonic will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its Uncapped Home 5G services. Equipment supplied by Supersonic carries a warranty for defects for a period of 12 (twelve) months. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid or moisture intrusion including act of God
   3. If equipment supplied by Supersonic becomes defective:
      1. The Customer must return the equipment to Supersonic.
      2. Supersonic will have the equipment repaired or replaced.
   4. Supersonic reserves the right to replace equipment with refurbished equipment. Faulty SIM cards will be replaced at a cost of R10, and a delivery fee will be charged at R250. Supersonic will not perform any SIM-swaps. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced.
   5. Customers are restricted to one 5G order per account. For additional 5G orders, the customer must purchase the second and any subsequent routers outright at the prevailing retail price.
6. Billing and Payment
   1. Supersonic will bill the Customer for monthly subscription charges in advance from the time that billing has been activated. Where a Supersonic Uncapped Home 5G Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription charges and will be allocated a pro-rated volume of data. The upfront payment at the point of sale will be for the following full month. On the nominated debit date of the following month the pro-rated amount will be included in the monthly subscription.
   2. The Customer will be billed in advance for any additional hardware and services The Customer must pay amounts due into Supersonics’ bank account by the due date indicated on the invoice. If a customer pays by debit order or other electronic means, his bank or third party is his agent. The Customer carries the risk of payment until Supersonic receives payment into their account.
   3. Supersonic reserves the right to charge a debit order return fee of R11,50 (excluding VAT) for each unsuccessful debit order transactions. Where 2 consecutive debit orders are unsuccessful, Supersonic reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate.
   4. Customers must request a refund via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377.
   5. Accounts with credit balances less than three months of the monthly subscription value can be utilized for future payments provided that the account still has an active subscription
   6. Accounts with credit balances whose value is more than three months of the monthly subscription value and still have an active subscription, can be refunded.
   7. Credit balances on deactivated and deceased customer accounts may be refunded, provided there are no further billable transactions due on the account. Only the account holder will be refunded upon the supply of proof of banking details in the account holders name, that is not older than three months.
   8. The deceased estate representative of the customer’s estate, must request a refund in writing and provide proof that they are the representative of the deceased estate and supply of proof of banking details of the estate trust account that is not older than three months.
   9. Customers are required to submit payment arrangement requests either via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377. Furthermore, each customer is limited to a single payment plan at any given moment.
   10. If the customer is overdue and has no payment arrangement, no additional services and no upgrade to other packages can be affected until their account is up to date. Only downgrades may be performed on overdue customers.
7. Suspension Rules
   1. Supersonic reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if Supersonic has not received payment in full. Where a customer has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. A suspended Supersonic Uncapped Home 5G Account may be reactivated subject to payment of the full outstanding amounts due.
   2. Any account with an outstanding balance three days post the due date shall be suspended. A notification will be dispatched to the customer 24 hours after the due date, alerting them of potential service suspension within three days if payment is not received.
8. Migration Rules
   1. Customers will not be allowed to migrate from a Supersonic Uncapped Home 5G price plan to any MTN tariff plan and vice-versa. Supersonic Uncapped Home 5G Customers may migrate to other Supersonic services like Airfibre, FLTE & Fibre subject to the applicable Product price plan terms and conditions including the availability of the Product network coverage in the applicable area. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped price plans and other Supersonic price plans will forfeit all available data for the price plan migrated from.
   2. Customers will be allowed to migrate between Supersonic packages subject to the cancellation clauses applicable to those packages and will forfeit any unexpired data on those packages when migrating. Customers who signed up for legacy Supersonic packages with 24-month router contracts, will be allowed to upgrade to these packages and the router agreement will be converted to “free-to-use”. The customer will forfeit any monthly contributions to ownership of the router prior to this migration.
9. Upgrade and Downgrade Rules
   1. Supersonic Uncapped Home 5G packages will not incur penalties or charges for upgrades or downgrades. The Customer will need to notify Supersonic in writing of upgrade or downgrade requests by the 20th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading.
10. Relocation Rules
    1. If a Customer changes their physical location from an area with Uncapped Home 5G coverage to another with Uncapped Home 5G coverage, Supersonic will require an update of location and coordinates in the register used for location locking on the network. Customers will be required to notify supersonic of the intention to move 30-days before moving, and supersonic will only allow the Customer to move a maximum of 4 (four) times in a one-year cycle. Where a customer changes locations to an area that does not have Uncapped Home 5G coverage, he/she must cancel the contract. Cancellations rules will apply.
11. Cancellation Rules
    1. The Customer may cancel Supersonic Uncapped Home 5G at any time by giving Supersonic notice of one calendar month. The customer should process the cancellation request on Supersonic Client Zone. Should the customer not have a profile on Supersonic Client Zone, notice must be communicated via email on cancellations@supersonic.co.za.
    2. Cancellation within the first six (6) months of initial activation of a Supersonic service agreement, will incur an additional charge of R600 (incl. VAT) which is not amortized over the said six (6) month term.
    3. Customers who cancel their Supersonic Home 5G less than twenty-four (24) months of initial activation, will be liable to return the router to Supersonic at their own cost upon cancellation, within 5 working days, in a reasonable and working condition, or they will be invoiced a replacement value of the router. Replacement value within 0-12 months of activation R3,496.00 Inc VAT; replacement value within 12-24 months of activation R1,748.00 Inc VAT).
12. Transfer and Change of Ownership
    1. Customers may transfer their Supersonic 5G Accounts to another person subject to the following:
       1. all outstanding amounts including amounts that Supersonic is entitled to recover during the claw-back period, must be settled by the Customer; and
       2. the transfer of the Supersonic 5G Account is subject to the new Customer accepting Supersonic’s latest terms and conditions.
       3. the address remains the same.
13. Service: Interruptions and Support
    1. Due to the nature of the mobile network, Supersonic makes no guarantees on service quality and availability. Supersonic will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. The Customer is ultimately responsible for his/her use of the Supersonic Uncapped Home 5G service from the activation of the services. Therefore, Supersonic, will not be held liable for any loss or damage that results from the use of the services.
    2. Supersonic reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where Supersonic suspects abuse of its network, Supersonic Uncapped Home 5G, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.
    3. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee.
14. Changes to the Service and, Terms and Conditions
    1. Supersonic reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. Supersonic reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice.
    2. The Customer must visit Supersonic website regularly for notices, updates and/or changes to products and services. As changes will be posted on the Supersonic website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules.

Uncapped Home Fixed-LTE Terms and Conditions
The Supersonic Uncapped Home Fixed-LTE Terms and Conditions
A. The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which Supersonic FTTX Proprietary Limited (referred to as “Supersonic”) will have towards Customers and other persons.
B. These Terms and Conditions also limit and exclude Customers rights and remedies against Supersonic and place various risks, liabilities, obligations and legal responsibilities on Customers.
C. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and Supersonic may also have claims and other rights against Customers.
D. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.
E. The Customer must read these Terms and Conditions. Utilization of the Supersonic Uncapped Home Fixed-LTE services will constitute as agreement to comply with these Terms and Conditions.

1. What the Price Plan Entails
   1. The Supersonic Uncapped Home Fixed-LTE service is offered as an uncapped data product, and Supersonic will not allow any Out-Of-Bundle data usage or charging. The Supersonic Uncapped Home Fixed-LTE price plans will include uncapped lite and uncapped premium.
2. Placing of Orders & Service Activation Rules
   1. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a Supersonic Uncapped Home Fixed-LTE Account being activated. As per RICA, a customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card. Supersonic will allow the service to be activated when there is compliance with RICA. Service Activation will take place within 24 (twenty-four) hours of the router and SIM being delivered regardless of if the router has been switched on. SIM cards will be locked to a Supersonic approved range of devices. If other devices are used, those devices will not be recognized by or register on the Supersonic Uncapped Home Fixed-LTE network.
   2. SIM cards will be locked to the location for which the application was placed and will not register to the Supersonic Uncapped Home Fixed-LTE network if used in a different location. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service.
3. Validity Rules
   1. The standard inclusive anytime data (day and night) for uncapped lite will include a fair usage policy (FUP) of 400GB and the uncapped premium includes a fair usage policy of 1TB. Once the fair usage/ cap has been reached the customers will be throttled at 2Mbps for the remainder of the month.
   2. Supersonic Uncapped Home Fixed-LTE inclusive value and Top-Up value can only be transferred between Supersonic Uncapped Home Fixed-LTE accounts/ users.
4. Month-to-month Contract Commencement and Duration
   1. The Supersonic Uncapped Home Fixed-LTE contract commences 24 (twenty-four) hours of the router and sim card being delivered regardless of if the router has been switched on. The Supersonic Uncapped Home Fixed-LTE contract will remain in force on a month-to-month basis until terminated by either party. Customers who sign up for Supersonic Uncapped Home Fixed-LTE have the right to a cooling off period of seven (7) days from the day of service activation.
   2. During this period, the consumer may cancel the Supersonic Uncapped Home Fixed-LTE contract (for whatever reason) without penalty, subject to returning all equipment and packaging received as part of the agreement and the payment of SIM, delivery, and activation cost.
5. Installation, Equipment and Connectivity
   1. The Customer will be provided an approved Supersonic router on a free-to-use basis with each Supersonic Uncapped Home Fixed-LTE package. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment, and this includes but is not limited to damage caused by an “Act of God”. Customers will be liable for paying Supersonic the replacement value of the router at the time, in the event of loss or theft, thereof. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request Supersonic to suspend such SIM Card.
   2. Supersonic will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its Uncapped Home Fixed-LTE services. Equipment supplied by Supersonic carries a warranty for defects for a period of 12 (twelve) months. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid or moisture intrusion including act of God
   3. If equipment supplied by Supersonic becomes defective:
      1. The Customer must return the equipment to Supersonic.
      2. Supersonic will have the equipment repaired or replaced.
   4. Supersonic reserves the right to replace equipment with refurbished equipment. Faulty SIM cards will be replaced at a cost of R10, and a delivery fee will be charged at R250. Supersonic will not perform any SIM-swaps. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced.
   5. Customers are restricted to one Fixed-LTE order per account. For additional Fixed-LTE orders, the customer must purchase the second and any subsequent routers outright at the prevailing router retail price.
6. Billing and Payment
   1. Supersonic will bill the Customer for monthly subscription charges in advance from the time that billing has been activated. Where a Supersonic Uncapped Home Fixed-LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription charges and will be allocated a pro-rated volume of data. The upfront payment at the point of sale will be for the following full month. On the nominated debit date of the following month the pro-rated amount will be included in the monthly subscription.
   2. The Customer will be billed in advance for any additional hardware and services The Customer must pay amounts due into Supersonics’ bank account by the due date indicated on the invoice. If a customer pays by debit order or other electronic means, his bank or third party is his agent. The Customer carries the risk of payment until Supersonic receives payment into their account.
   3. Supersonic reserves the right to charge a debit order return fee of R11,50 (excluding VAT) for each unsuccessful debit order transactions. Where 2 consecutive debit orders are unsuccessful, Supersonic reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate.
   4. Customers must request a refund via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377.
   5. Accounts with credit balances less than three months of the monthly subscription value can be utilized for future payments provided that the account still has an active subscription
   6. Accounts with credit balances whose value is more than three months of the monthly subscription value and still have an active subscription, can be refunded.
   7. Credit balances on deactivated and deceased customer accounts may be refunded, provided there are no further billable transactions due on the account. Only the account holder will be refunded upon the supply of proof of banking details in the account holders name, that is not older than three months.
   8. The deceased estate representative of the customer’s estate, must request a refund in writing and provide proof that they are the representative of the deceased estate and supply of proof of banking details of the estate trust account that is not older than three months.
   9. Customers are required to submit payment arrangement requests either via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377. Furthermore, each customer is limited to a single payment plan at any given moment.
   10. If the customer is overdue and has no payment arrangement, no additional services and no upgrade to other packages can be affected until their account is up to date. Only downgrades may be performed on overdue customers.
7. Suspension Rules
   1. Supersonic reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if Supersonic has not received payment in full. Where a customer has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired. A suspended Supersonic Uncapped Home Fixed-LTE Account may be reactivated subject to payment of the full outstanding amounts due.
   2. Any account with an outstanding balance three days post the due date shall be suspended. A notification will be dispatched to the customer 24 hours after the due date, alerting them of potential service suspension within three days if payment is not received.
8. Migration Rules
   1. Customers will not be allowed to migrate from a Supersonic Uncapped Home Fixed-LTE price plan to any MTN tariff plan and vice-versa. Supersonic Uncapped Home Fixed-LTE Customers may migrate to other Supersonic services like Airfibre, Uncapped Home 5G & Fibre subject to the applicable Product price plan terms and conditions including the availability of the Product network coverage in the applicable area. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped price plans and other Supersonic price plans will forfeit all available data for the price plan migrated from.
   2. Customers will be allowed to migrate between Supersonic packages subject to the cancellation clauses applicable to those packages and will forfeit any unexpired data on those packages when migrating. Customers who signed up for legacy Supersonic packages with 24-month router contracts, will be allowed to upgrade to these packages and the router agreement will be converted to “free-to-use”. The customer will forfeit any monthly contributions to ownership of the router prior to this migration.
9. Upgrade and Downgrade Rules
   1. Supersonic Uncapped Home Fixed-LTE packages will not incur penalties or charges for upgrades or downgrades. The Customer will need to notify Supersonic in writing of upgrade or downgrade requests by the 20th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading.
10. Relocation Rules
    1. If a Customer changes their physical location from an area with Uncapped Home Fixed-LTE coverage to another with Uncapped Home Fixed-LTE coverage, Supersonic will require an update of location and coordinates in the register used for location locking on the network. Customers will be required to notify supersonic of the intention to move 30-days before moving, and supersonic will only allow the Customer to move a maximum of 4 (four) times in a one-year cycle. Where a customer changes locations to an area that does not have Uncapped Home Fixed-LTE coverage, he/she must cancel the contract. Cancellations rules will apply.
11. Cancellation Rules
    1. The Customer may cancel Supersonic Uncapped Home Fixed-LTE at any time by giving Supersonic notice of one calendar month. The customer should process the cancellation request on Supersonic Client Zone. Should the customer not have a profile on Supersonic Client Zone, notice must be communicated via email on cancellations@supersonic.co.za.
    2. Cancellation within the first six (6) months of initial activation of a Supersonic service agreement, will incur an additional charge of R600 (incl. VAT) which is not amortized over the said six (6) month term.
    3. Customers who cancel their Supersonic Home Fixed-LTE less than twenty-four (24) months of initial activation, will be liable to return the router to Supersonic at their own cost upon cancellation, within 5 working days, in a reasonable and working condition, or they will be invoiced a replacement value of the router. Replacement value within 0-12 months of activation R1,332.40 Inc VAT; replacement value within 12-24 months of activation R666.20 Inc VAT).
12. Transfer and Change of Ownership
    1. Customers may transfer their Supersonic Fixed-LTE Accounts to another person subject to the following:
       1. all outstanding amounts including amounts that Supersonic is entitled to recover during the claw-back period, must be settled by the Customer; and
       2. the transfer of the Supersonic Fixed-LTE Account is subject to the new Customer accepting Supersonic’s latest terms and conditions.
       3. the address remains the same.
13. Service: Interruptions and Support
    1. Due to the nature of the mobile network, Supersonic makes no guarantees on service quality and availability. Supersonic will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason. The Customer is ultimately responsible for his/her use of the Supersonic Uncapped Home Fixed-LTE service from the activation of the services. Therefore, Supersonic, will not be held liable for any loss or damage that results from the use of the services.
    2. Supersonic reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where Supersonic suspects abuse of its network, Supersonic Uncapped Home Fixed-LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.
    3. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee.
14. Changes to the Service and, Terms and Conditions
    1. Supersonic reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party. Supersonic reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice.
    2. The Customer must visit Supersonic website regularly for notices, updates and/or changes to products and services. As changes will be posted on the Supersonic website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules.

Supersonic Home Fixed-LTE Terms and Conditions

1. The following Terms and Conditions contain assumptions of risk and/or liability
   by the Customer; and limits and excludes liabilities, obligations and legal
   responsibilities which Supersonic FTTX Proprietary Limited (referred to as
   “Supersonic”) will have towards Customers and other persons.
2. These Terms and Conditions also limit and exclude Customers rights and remedies
   against Supersonic and place various risks, liabilities, obligations and legal
   responsibilities on Customers.
3. These Terms and Conditions may result in Customers being responsible for paying
   additional costs and amounts and Supersonic may also have claims and other rights
   against Customers.
4. To the extent that the Terms and Conditions or any goods or services provided
   under the Terms and Conditions are governed by the Consumer Protection Act, 2008
   (“the CPA”), no provision of these Terms and Conditions is intended to
   contravene the applicable provisions of the CPA. Therefore, all provisions of the
   Terms and Conditions must be treated as being qualified, to the extent necessary, to
   ensure that the applicable provisions of the CPA are complied with.
5. The Customer must read these Terms and Conditions. Utilization of the Supersonic Home Fixed-LTE Services (Supersonic F-LTE) will constitute as agreement to comply with
   these Terms and Conditions.

1. Introduction
   1. The Supersonic Home Fixed-LTE service is a residential fixed broadband service utilising LTE
      spectrum on MTN South Africa’s mobile network to deliver fast internet
      connectivity to the home.
   2. Supersonic Home Fixed-LTE is a fixed broadband service that will be offered as a stand-alone
      product to Supersonic Customers who reside within MTN Fixed-LTE coverage areas.
   3. The Supersonic Home Fixed-LTE service will only be available on LTE technology, it will not
      fall back to 3G or 2G technology.
   4. Supersonic Home Fixed-LTE service will only provide a public dynamic IP address, and no fixed
      IP address VAS is allowed.
   5. Supersonic Home Fixed-LTE service does not support traditional mobile voice, SMS and USSD
      services.
   6. The Supersonic Home Fixed-LTE service makes use of a Supersonic private APN
      (ws.supersonic.fwa) which the Customer may need to manually configure on to the
      router.
   7. Supersonic can only provide Fixed-LTE services in an area where there is MTN SA Fixed
      LTE coverage.
   8. The provision of the Supersonic Home Fixed-LTE service is subject to the verification of the
      coverage after the order has been placed with Supersonic.
   9. In addition to these Terms and Conditions, the use of Supersonic Home Fixed-LTE is subject to
      the following: 
      1. Supersonic General Terms and Conditions
      2. Supersonic Privacy Policy
      3. Supersonic Acceptable Use Policy;
      4. Terms and Conditions applicable to a specific promotion.
      5. The abovementioned terms and conditions, and policies are available and
         accessible on https://supersonic.co.za/terms-and-conditions.
   10. This Supersonic Home Fixed-LTE offer will available from the 13th of December 2019 and until
       Supersonic in its sole and absolute discretion elects to discontinue the service.
2. What the Price Plan entails
   1. The Supersonic Home Fixed-LTE service is offered as a capped data product, and Supersonic
      will not allow any Out-Of-Bundle data usage or charging.
   2. The Supersonic Home Fixed-LTE price plans will receive both Anytime Data and Night Express
      Data (same volume for both). The Night Express Data is available for use between
      00:00 – 05:59 only.
   3. The standard inclusive (Anytime and Night Express Data) that remains unused at the
      end of a billing cycle will carry over once. The Customer will not be allowed to
      exceed more than 2 times the inclusive value at the beginning of a bill cycle.
   4. The unused Top-Up value purchased from self-service channels – will carry over once.
   5. The Supersonic Home Fixed-LTE data with the earliest expiry will deplete first, in the
      following sequence: 
      1. Night Express Data (only between 00:00 and 05:59)
      2. Unused Top-up data
      3. Monthly any-time data rolled over from the previous month
      4. Monthly any-time data allocated for that month
   6. Supersonic Home Fixed-LTE inclusive value and Top-Up value can only be transferred between
      Supersonic Home Fixed-LTE accounts/users.
3. Placing of Orders
   1. The Customer must comply with the Regulation of Interception of Communications and
      Provision of Communication-related Information Act 70 of 2002 (“RICA”)
      prior to a Supersonic Home Fixed-LTE Account being activated.
   2. As per RICA, a Customer must provide proof of full names, surname, Identity Document
      number and residential address to a RICA officer when purchasing a SIM card.
   3. Supersonic will allow the service to be activated when there is compliance with RICA. Service Activation will take place within 24 (twenty-four) hours of the router and sim being delivered regardless of if the router has been switched on.
   4. SIM cards will be locked to a Supersonic approved range of devices. If other devices
      are used, those devices will not be recognised by or register on the Supersonic Home Fixed-LTE network.
   5. SIM cards will be locked to the location for which the application was placed and
      will not register to the Supersonic Home Fixed-LTE network if used in a different location.
   6. The activation of the service will be considered acceptance of all the terms and
      conditions applicable to the service.
   7. Customers are restricted to one Fixed-LTE order per account. For additional Fixed-LTE orders, the customer must purchase the second and any subsequent routers outright at the prevailing retail price.
4. Service Activation
   1. The Customer must comply with the Regulation of Interception of Communications and
      Provision of Communication-related Information Act 70 of 2002 (“RICA”)
      prior to a Supersonic Home Fixed-LTE Account being activated.
   2. As per RICA, a Customer must provide proof of full names, surname, Identity Document
      number and residential address to a RICA officer when purchasing a SIM card.
   3. Supersonic will allow the service to be activated when there is compliance with RICA. Service Activation will take place within 24 (twenty-four) hours of the router and sim being delivered regardless of if the router has been switched on.
   4. SIM cards will be locked to a Supersonic approved range of devices. If other devices
      are used, those devices will not be recognised by or register on the Supersonic Home Fixed-LTE network.
   5. SIM cards will be locked to the location for which the application was placed and
      will not register to the Supersonic Home Fixed-LTE network if used in a different location.
   6. The activation of the service will be considered acceptance of all the terms and
      conditions applicable to the service.
5. Contract Commencement and Duration
   1. The Supersonic Home Fixed-LTE contract commences on the date of activation.
   2. The Supersonic Home Fixed-LTE SIM-only contract will remain in force on a month to month
      basis until terminated by either party.
   3. Customers who sign up for Supersonic Home Fixed-LTE have the right to a cooling off period of
      five (5) days from the day of service activation.
   4. During this period, the consumer may cancel the Supersonic Home Fixed-LTE contract (for
      whatever reason) without penalty, subject to returning all hardware received as part
      of the agreement and the payment of SIM, delivery and activation cost.
6. Installation, Equipment and Connectivity
   1. The Customer will be provided an approved Supersonic router on a free-to-use basis
      with each Supersonic Home Fixed-LTE package.
   2. The delivery and SIM card will be provided free of charge.
   3. The risk of loss, damage or theft of the router will transfer to the Customer upon
      delivery of the equipment.
   4. Customers will be liable to pay Supersonic the replacement value of the router at
      the time, in the event of loss or theft, thereof.
   5. In the event of theft or loss of a router and/or SIM card, the Customer has a
      statutory obligation to report such loss or theft to the South African Police
      Services immediately, and to request Supersonic to suspend such SIM Card.
   6. Supersonic will only make use of equipment and hardware that has been approved by
      the Independent Communications Authority of South Africa (ICASA) and network
      approved by MTN SA to provide its Fixed-LTE services.
   7. Equipment supplied by Supersonic carries a warranty for defects for a period of 12
      (twelve) months.
   8. The warranty only applies to manufacturer defects and not user-induced and/or
      negligent damage; or damage caused by liquid or moisture intrusion.
   9. If equipment supplied by Supersonic becomes defective:
      1. the Customer must return the equipment to Supersonic.
      2. Supersonic will have the equipment repaired or replaced.
   10. Supersonic reserves the right to replace equipment with refurbished equipment.
   11. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months.
   12. Supersonic will not perform any SIM-swaps
   13. The Customer will be liable for repair or replacement cost to faulty equipment if
       the damage to the equipment is user-induced.
   14. Fair Usage: Supersonic reserves the right to stop or alter the Uncapped package service when it reaches 1TB of usage within a period of 1 billing month. A customer may top up via the Supersonic Customer Portal in this event.
7. Billing and Payment
   1. Subject to the conditions in 4 above being met, billing of the Supersonic Home Fixed-LTE account will be triggered once the SIM card has been activated.
   2. Supersonic will bill the Customer for monthly subscription charges in advance from the time the service has been activated.
   3. Where a Supersonic Home Fixed-LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription charges and will be allocated a pro-rated volume of data. The upfront payment at the point of sale will be for the following full month. On the nominated debit date of the following month the pro-rated amount will be included in the monthly subscription.
   4. The Customer will be billed in advance for any additional hardware and services,
      including Top-Up data purchases.
   5. The Customer must pay amounts due into Supersonic’s bank account within 2
      (two) business days of the invoice date.
   6. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until Supersonic receives
      payment into their account.
   7. Supersonic reserves the right to charge a debit order return fee of R11,50
      (excluding VAT) for each unsuccessful debit order transactions.
   8. Where 2 consecutive debit orders are unsuccessful, Supersonic reserves the right to
      automatically change the payment method to cash and effectively terminate the debit
      order mandate.
   9. Customers must request a refund via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377.
   10. Accounts with credit balances less than three months of the monthly subscription value can be utilized for future payments provided that the account still has an active subscription
   11. Accounts with credit balances whose value is more than three months of the monthly subscription value and still have an active subscription, can be refunded.
   12. Credit balances on deactivated and deceased customer accounts may be refunded, provided there are no further billable transactions due on the account. Only the account holder will be refunded upon the supply of proof of banking details in the account holders name, that is not older than three months.
   13. The deceased estate representative of the customer’s estate, must request a refund in writing and provide proof that they are the representative of the deceased estate and supply of proof of banking details of the estate trust account that is not older than three months.
   14. Customers are required to submit payment arrangement requests either via email to accounts@supersonic.co.za or accounts@supersonic.africa or telephonically on 0861787377. Furthermore, each customer is limited to a single payment plan at any given moment.
   15. If the customer is overdue and has no payment arrangement, no additional services and no upgrade to other packages can be affected until their account is up to date. Only downgrades may be performed on overdue customers.
8. Suspension Rules
   1. Supersonic reserves the right to suspend billing and provisioning of recurring data
      balances, with notice to the Customer, if Supersonic has not received payment in
      full.
   2. Where a Customer’s has been suspended, he will not have access to the internet
      unless there is a carry-over of data which has not expired.
   3. A suspended Supersonic Home Fixed-LTE Account may be reactivated subject to payment of the
      full outstanding amounts due.
   4. Any account with an outstanding balance three days post the due date shall be suspended. A notification will be dispatched to the customer 24 hours after the due date, alerting them of potential service suspension within three days if payment is not received.
9. Migration Rules
   Customers will not be allowed to migrate from a Supersonic Home Fixed-LTE price plan to any
   MTN tariff plan and vice-versa.

    

   1. Supersonic Home Fixed-LTE Customers may migrate to other Supersonic services like Fibre to the Home
      subject to the applicable FTTH price plan terms and conditions including the availability of
      a fibre network coverage in the applicable area.
   2. Data caps are non-transferable between carrier technologies, and customers who migrate
      between capped and uncapped FTTH price plans and Supersonic Home Fixed-LTE price plans will forfeit
      all available data for the price plan migrated from.
   3. Customers will be allowed to migrate from legacy Supersonic Home Fixed-LTE packages to this new
      Supersonic Home Fixed-LTE offer subject to the cancellation clauses applicable those legacy
      Supersonic Home Fixed-LTE packages, and will forfeit any unexpired data on those packages when
      migrating to this new Supersonic Home Fixed-LTE offer.
   4. Customers who signed up for legacy Supersonic Home Fixed-LTE packages with 24-month router contracts,
      will be allowed to upgrade to these packages and the router agreement will be converted to
      “free-to-use”. The customer will forfeit any monthly contributions to ownership
      of the router prior to this migration.
10. Upgrade and Downgrade Rules
    1. Supersonic Home Fixed-LTE packages will not incur penalties or charges for upgrades or
       downgrades.
    2. The Customer will need to notify Supersonic in writing of upgrade or downgrade requests
       by the 20^th of the month for the change to become effective from the
       following billing period, subject to changes in base subscription costs.
    3. The subscriber shall retain any applicable carry-over data accumulation when upgrading
       or downgrading.
11. Relocation Rules
    1. If a Customer changes their physical location from an area with Fixed-LTE coverage to
       another with Fixed-LTE coverage, Supersonic will require an update of location in the
       register used for location locking on the network. Customers will be required to notify
       supersonic of the intention to move 30-days before moving, and supersonic will only
       allow the Customer to move a maximum of 4 (four) times in a one-year cycle.
    2. Where a Customers changes locations to an area that does not have Fixed-LTE coverage, he/she
       must cancel the contract. Cancellations are subject to cancellation charges for
       Customers on a 24-month contract.
12. Cancellation Rules
    1. The Customer may cancel Supersonic Home Fixed-LTE at any time by giving Supersonic notice of one calendar month.
       E.g. A cancellation request made on the 28th of June will take effect at the end of July. A cancellation request made on the 1st of July will take effect at the end of August
    2. The notice must be communicated via e-mail to cancellations@supersonic.co.za.
    3. Cancellation within the first six (6) months of initial activation of a Supersonic service agreement , will incur an additional charge of R600 (incl. VAT) which is not
       amortised over the said six (6) month term.
    4. Customers who cancel their Supersonic Home Fixed-LTE less than twenty-four (24) months of initial activation, will be liable to return the router to Supersonic at their own cost upon cancellation, within 5 working days, in a reasonable and working condition, or they will be invoiced a replacement value of the router. Replacement value within 0-12 months of activation R1,332.40 Inc VAT; replacement value within 12-24 months of activation R666.20 Inc VAT.
13. Transfer and Change of Ownership
    1. Customers may transfer their Supersonic Fixed-LTE Accounts to another person subject to the following:
       1. all outstanding amounts including amounts that Supersonic is entitled to recover during the claw-back period, must be settled by the Customer; and
       2. the transfer of the Supersonic Fixed-LTE Account is subject to the new Customer accepting Supersonic’s latest terms and conditions.
       3. the address remains the same.
14. Service: Interruptions and Support
    1. Due to the nature of the mobile network, Supersonic makes no guarantees on service
       quality and availability.
    2. Supersonic will not be held responsible for a service being interrupted and/or failing
       due to an interruption in the network or any other reason.
    3. The Customer is ultimately responsible for his/her use of the Supersonic Home Fixed-LTE service
       from the activation of the services. Therefore, Supersonic, will not be held liable for
       any loss or damage that results from the use of the services.
    4. Supersonic reserves the right, in its sole and absolute discretion, to terminate or
       suspend the Customers services or access to the network services where Supersonic
       suspects abuse of its network, Supersonic Home Fixed-LTE, any of its services, fraud, criminal
       activity or where the Customer’s participation is placing an unreasonable
       constraint on the MTN network which may impact the experience of other MTN Customers.
    5. The Supersonic contact centre is available on 0861 787 377 or or WhatsApp 0600687377 during the following time periods:
       Technical support: 08:00 to 20:00 (Monday to Sunday)
       Account queries: 08:00 to 17:00 (Monday to Friday)
       Sales and order follow up: 08:00 to 18:00 (Monday to Friday), and 08:00 to 14:00 (Saturday)
    6. Where a call out can be attributed to a fault caused by the Customer, the Customer will be charged a call out fee.
15. Changes to the Service and Terms and Conditions
    1. Supersonic reserves the right at any time to modify, suspend or discontinue the
       services, with notice, without liability to the Customer or any third party.
    2. Supersonic reserves the right from time to time to vary the charges of these services as
       may be deemed necessary in its discretion, with notice
    3. The Customer must visit Supersonic website regularly for notices, updates and/or changes
       to products and services.
    4. As changes will be posted on the Supersonic website, the Customers continued use of the
       products and/or services will be deemed acceptance of the amended rules.
16. Limitation of Liability
    1. Subject to a fixed limit, Supersonic only accepts liability for direct
       loss or damages suffered by the Customer, for which Supersonic is responsible for in
       terms of law, with the exception of loss or damages (direct or indirect) caused by: 
       1. Supersonic’s failure to supply or deliver equipment or services on the
          required date and/or time.
       2. The suspension, interruption or cancellation of Supersonic Home Fixed-LTE through no
          negligent or failure by Supersonic (and its representatives and agents).
       3. The legal suspension of the Customer’s Supersonic Home Fixed-LTE.
       4. Any acts or omissions by Supersonic and its representatives or agents, that are
          beyond its control.
       5. The Customer’s use of any equipment supplied to him by Supersonic.
    2. Supersonic’s cumulative maximum liability for all claims, actions. Demands and
       proceedings, irrespective of the cause, is limited to one month’s subscription
       payable in terms of the Supersonic Home Fixed-LTE contract.
17. Complaints Handling Procedure
    1. Supersonic has a complaints resolution procedure that aims to address any
       dissatisfaction with its products and services.
    2. Complaints can be communicated via email (compliants@supersonic.co.za)
    3. Supersonic will acknowledge your complaint within 48 hours and provide the Customer with
       a reference number.
    4. Supersonic will investigate and provide feedback on the complaint within 14 calendars
       days.
    5. If the Customer is not satisfied with the resolution of the complaint, he/she has the
       right to refer the matter to: 
       1. The Internet Service Provider’s Association (ISPA) on queries@ispa.org.za; or
       2. the Independent Communications Authority to South Africa (ICASA) on icasa.org.za.

1. Eligibility
   1. The promotion is available to any of the following:
      1. New FLTE or 5G customers.
      2. Existing FLTE or 5G customers who upgrade to a higher priced product option.
2. Promotional Pricing Period
   1. The promotion ends on 31^st January 2025
   2. The promotion will only apply going forward. There will be no back-billing of services, at lower price points.
   3. Customers will remain on the promotional price points for a period of 12 months.
   4. From month 13 onwards, the price will revert to the normal/prevailing list prices, as published.
   5. Notwithstanding the Promotional Period, Supersonic may, in its sole and absolute discretion, amend the duration of the Promotional Period to a shorter or longer period, or withdraw the Promotion in its entirety, with notice to the consumer through our website www.supersonic.co.za.
3. Cancellations and Migrations
   1. Any customer who cancels at any point within the first 12 months, will be charged a fixed once-off cancellation fee of R599.
   2. Upon payment of the cancellation fee, customers may keep the router.
   3. After 12 months, there is no cancellation fee and customers may keep the router upon cancellation.
   4. Existing customers (who upgraded to the promotion) cannot downgrade their pricing to a lower cost product option for a period of 12 months, from activation of the promotion. Downgrades after the 12 month period will be allowed.
4. Device Options for New and Existing Customers
   1. The device charge is mandatory for all new customers.
   2. Existing customers who have a Supersonic supplied FLTE or 5G router, and want to continue using it, will not be required to pay for a new device.
   3. Note for existing customers:
      1. The device charge is mandatory for all new customers.
      2. Existing customers who have a Supersonic supplied FLTE or 5G router, and want to continue using it, will not be required to pay for a new device.
5. Device Support
   1. Supersonic reserves the right to limit support to Supersonic supplied devices only.
   2. Should a customer move the SIM to any other device, other than the supplied one, there will be no support for the device.
   3. For customer owned devices, all device configuration will be the sole responsibility of the customer, irrespective of device brand and model.

1. Eligibility
   1. The promotion is available to any of the following customers:
      1. New FttH customers.
      2. Existing FttH customers who upgrade to a higher bandwidth product option
   2. The promotion is available on selected packages on the following fibre networks only, where there is coverage:
      1. Evotel
      2. Zoom Fibre
2. Promotional Pricing Period
   1. The promotion period starts on the 28^th of November 2024 and ends on 31^st of March 2025, across all relevant fibre networks.
   2. The promotion will only apply going forward. There will be no back-billing of services, at lower price points.
   3. The promotional price will only apply for the first 3 month’s only.
   4. From month 4 onwards, the price will revert to the normal/prevailing list prices, as published.
   5. Notwithstanding the Promotional Period, Supersonic may, in its sole and absolute discretion, amend the duration of the Promotional Period to a shorter or longer period, or withdraw the Promotion in its entirety, with notice to the consumer through our website www.supersonic.co.za.
3. Cancellations and Migrations
   1. Any customer who cancels at any point within the first 12 months, will be charged a fixed once-off cancellation fee of R899.
   2. Existing customers (who upgraded to the promotion) cannot downgrade their package for a period of 12 months, from activation of the promotion. Downgrades after the 12 month period will be allowed, based on existing FttH migration rules.
4. Router Disclaimer
   1. Free to use routers provided by Supersonic may differ from the one illustrated in promotional adverts.

1. Eligibility
   1. The promotion is available to any of the following:
      1. New FttH customers
      2. Existing Metrofibre FttH customers who upgrade to a higher bandwidth product option
      3. The promotion is available on the 250/250Mbps package on the Metrofibre network only, where there is coverage
2. Promotional Pricing Period
   1. The promotion period starts on the 22nd November 2024 and ends on the 6th December 2024
   2. The promotion will only apply going forward. There will be no back-billing of services, at lower price points.
   3. From month 7 onwards, the price will revert to the normal/prevailing list prices, as published.
   4. Notwithstanding the Promotional Period, Supersonic may, in its sole and absolute discretion, amend the duration of the Promotional Period to a shorter or longer period, or withdraw the Promotion in its entirety, with notice to the consumer through our website www.supersonic.co.za.
3. Cancellations and Migrations
   1. Any customer who cancels at any point within the first 12 months, will be charged a fixed once-off cancellation fee of R899.
   2. Existing customers (who upgraded to the promotion) cannot downgrade their package for a period of 12 months, from activation of the promotion. Downgrades after the 12-month period will be allowed, based on existing FttH migration rules.

For Real Deal Terms and Conditions 120GB FLTE

1. Supersonic For Real Deal
   1. For Real Deal is valid from 1 March to 31 March 2023.
   2. Customers who sign-up for Home Fixed-LTE 120GB will receive 60GB Anytime and 60GB Night data for R249 per month.
   3. Current Supersonic Capped Home Fixed-LTE rules will apply.

Price Match Promotion Terms and Conditions

1. The promotion will be active from 1 June to 30 June 2023.
2. The promotion is open to any customer, who does not currently have a Supersonic Home Fibre service
3. The product must be a like-for-like service in terms of Fibre Network Operator/provider and speed.
4. The price match is only for the Home Fibre or FttH service and excludes any additional devices (beyond the router) or any other services. The router option deployed by Supersonic may differ from those provided by other ISP’s.
5. The promotion will be active during the entire month of June.
6. Customer activations could happen at any time beyond June, due to FNO build delays, provisioning delays or an ISP cancellation process.
7. Customers who apply for the service in June will be eligible, even if there is a waiting period to cancel with another ISP, where the notice period goes beyond June (provided the customer applies with Supersonic during the month of June).
8. If a requested price point provided by a customer is not publicly or easily available (E.g. on a competitor web site, social media feed, etc.), Supersonic reserves the right to request proof of the price point.
9. Supersonic reserves the right to decline a price match.
10. Any special or additional fibre build, where non-standard costs are incurred will not form part of the price match offer.
11. Any price match that has been implemented during this promotion period, will remain active for a period of 12 full months, after which prevailing price points will apply
12. The price-match promotion will only apply going forward. There will be no back-billing of services, at lower price points.
13. The price match will only apply from the following month’s invoice and not be pro-rated for the current month.

1. Zoom Fibre Promotion (Inactive)
   1. Any customer who signed up during the 3 month promotional period window will remain on the promotional price level for 12 months, starting from their activation month.
   2. From month 13 onwards, customers will move to prevailing list price points (with due notification provided, closer to the time).
   3. Current Supersonic Home Fibre cancellation rules will apply.
   4. Promotion period starts 10th March 2023 and end 31st October 2023

1. Eligibility
   1. The promotion is available to any of the following customers:
      1. New FttH customers.
      2. Existing FttH customers who upgrade to a higher speed product option
   2. The promotion is available on selected packages only, as indicated by the following:
      1. Home Fibre packages indicated via the Supersonic website coverage check
      2. Home Fibre packages indicated via the Supersonic website Deals web page
2. Promotional Pricing Period
   1. The promotion period starts on the 1^st of July 2024 and ends on 6^th of October 2024, across all relevant fibre networks.
   2. The promotion will only apply going forward. There will be no back-billing of services, at lower price points.
   3. The promotional price will only apply for the first 2 month’s only.
   4. From month 3 onwards, the price will revert to the normal/prevailing list prices, as published.
   5. Notwithstanding the Promotional Period, Supersonic may, in its sole and absolute discretion, amend the duration of the Promotional Period to a shorter or longer period, or withdraw the Promotion in its entirety, with notice to the consumer through our website www.supersonic.co.za.
3. Cancellations and Migrations
   1. Any customer who cancels at any point within the first 12 months, will be charged a fixed once-off cancellation fee of R899.
   2. Existing customers (who upgraded to the promotion) cannot downgrade their package for a period of 12 months, from activation of the promotion. Downgrades after the 12 month period will be allowed, based on existing FttH migration rules.
4. Router Disclaimer
   1. Free-to-use routers provided by Supersonic may differ from the one illustrated in promotional adverts.

1. Acceptable Use Policy
   1. All Supersonic customers will be subject to Supersonic acceptable use
      policy, whereby Supersonic reserves the right, to take the necessary action
      to prevent improper, excessive or abusive use of the product and/or service.
      Such action includes but is not limited to throttling, suspension or
      deactivation of a customer’s usage, where usage is deemed excessive,
      fraudulent and/or in contravention of the law. For further detail please
      refer to Supersonic web page.
2. Upgrades
   1. Supersonic customers who elect to upgrade a service contract for the same
      bearer service, within the period of a promotional offer, will not receive
      additional promotional value, for example Installation, Connectivity and /
      or Equipment.
   2. Existing Supersonic customers may upgrade their service to a package of the
      same spend or higher on the same bearer service at no additional charge.
   3. The number of allowed upgrades within a period will be defined within each
      Product Specific Terms and Conditions.
3. Downgrades
   1. A downgrade charge will apply if a customer chooses to downgrade to a lower
      speed product on the same bearer service. The downgrade charge will be based
      on an applicable regrading fee specified in the Product Specific Terms and
      Conditions, and the pro-rated value of any promotional items on the higher
      priced product.
   2. The number of allowed downgrades within a period will be defined within each
      Product Specific Terms and Conditions.
4. Migrations
   1. Bearer Service migrations
      1. A customer migrating from a product on one bearer service, to a
         product on a different bearer service, will be required to cancel
         the initial product and pay any applicable claw back charges for
         that product, and return any rental Equipment before signing a new
         contract for the product on the new bearer service.
   2. Product migrations on the same Bearer Service
      1. Customers will not be allowed to migrate a product to another which has been discontinued or has reached end-of-life.
      2. Customers who elect to migrate between residential products and business products are required to cancel their existing contracts, subject to applicable claw back charges and the return of any rental Equipment, before signing new contracts for the new products.
      3. Customers will be able to migrate between products on the same bearer service in Supersonic Territories where Supersonic is able to offer the same bearer service from different infrastructure providers, for example in territories where Supersonic owned Fibre infrastructure and open access partner Fibre infrastructure have been deployed. These migrations may be subject to Installation and new Equipment charges where the existing installation and Equipment does not meet the Connectivity requirements.
      4. Cancellation fees will apply if the subscriber is migrating from Fibre or AirFibre before a specified period.
         Service change from Fixed LTE or 5G to Fibre will not incur a cancellation/clawback fee. Service change from Fibre or AirFibre to Fixed LTE or 5G within the first 12 months will incurs the applicable claw back fee specified in the Fibre and AirFibre product terms and conditions.
   3. Physically moving a service
      1. If a customer moves a service with fixed infrastructure and/or
         Equipment from one premises on one network, to another premises on
         the same network within an existing claw back period, the agreement
         will remain in place for the duration of the initial term. No
         additional promotional value will be given, and any new installation
         and equipment required to relocate the service to the new premises
         will be charged to the customer in full. If the customer elects to
         change to a new package at the new premises as part of moving the
         service, it will be regarded as an upgrade or downgrade, and the
         relevant terms and conditions will apply. If the move takes place
         after the claw back period, it will be considered as a new
         agreement.
      2. If a customer moves a service from one premises which does not
         require any fixed infrastructure to another which does, any
         additional cost of Equipment or Installation required will be
         charged in full to the customer, for example if an LTE-A customer
         moves from an area where the coverage is sufficient to not require
         any fixed antennas or outside Equipment, to an area where additional
         Equipment is required to have sufficient Connectivity to the LTE-A
         network, the cost of the additional Equipment and Installation will
         be charged to the customer.
5. Cancellations
   1. A cancellation charge will apply if a customer cancels the service prior to the expiration of the applicable claw back period. The cancellation charge will be based on applicable Equipment, Connectivity and claw back for the product. All amounts currently due and owing will be included in the charge. Any rental Equipment included in the service not returned to Supersonic upon cancellation, will be charged for as stipulated in the product terms and conditions.
   2. Customers are required to provide one calendar months’ notice in writing before cancelling the product and/or service.
6. Suspensions
   1. Supersonic reserves the right to suspend billing, with notice to the Customer, if Supersonic has not received payment in full. Any account with an outstanding balance three days post the due date shall be suspended. A notification will be dispatched to the customer 24 hours after the due date, alerting them of potential service suspension within three days if payment is not received.
   2. Supersonic reserves the right to credit vet all overdue accounts
   3. Where a Customer’s account has been suspended, he will not have access to the internet.
   4. A suspended Supersonic Account may be reactivated subject to payment of the full outstanding amounts.
   5. Additional collection fee’s will apply if customer has been handed over to collections.

NOTE:

1. The following Terms and Conditions contain assumptions of risk and/or liability by you and limit and exclude liabilities, obligations and legal responsibilities which Supersonic FTTX (Proprietary) Limited, Registration Number 2004/010046/07 (“Supersonic”) will have towards you and other persons. These Terms and Conditions also limit and exclude your rights and remedies Supersonic and place various risks, liabilities, obligations and legal responsibilities on you. These Terms and Conditions may result in you being responsible for paying additional costs and amounts and Supersonic may also have claims and other rights against you.
2. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the “Consumer Protection Act”), no provision of the Terms are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.
3. Please read these Terms and Conditions carefully. Participation in these Promotional offers will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in these Promotional offers.
4. The complete Terms and Conditions for each product will be formed by the latest Supersonic General Terms and Conditions, together with each of the Product Specific Terms and Conditions.SECTION 49 OF THE CONSUMER PROTECTION ACT NOTICE, THE FOLLOWING TERMS ARE IMPORTANT TO NOTE: 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, AND 12.

1. “Acceptance Date” means the date on which you have accepted the Agreement, whether verbally, in writing or by way of electronic medium, including but not limited to clicking “I agree” on a Supersonic web page or via telephonic conversation.
2. “Activation Date” means the date on which Supersonic will give you access to and/or enable you to use a product.
3. “Agreement” means the agreement concluded between yourself and Supersonic in respect of the product or service contemplated in the Application Form which will be exclusively governed by these general terms and conditions and the product specific terms and conditions applicable to the relevant product or service (“Product Specific Terms and Conditions of Use”) read together with the Application Form.
4. “Application Form” means the document/s (which includes electronic documents and online forms) on which (inter alia) you have selected Supersonic product/s and/or service/s for which you would like to apply.
5. “AUP” means the Supersonic Acceptable Use Policy, which all Customers are obliged to adhere to as legislated for safe and responsible use of the Supersonic network and services without interference, prejudice and/or harassment from others.
6. “Bearer Service” means the Connectivity medium providing access to the Supersonic broadband service. This includes but is not limited to the physical Fibre infrastructure, microwave links, LTE and/or LTE-A deployments between the backbone network and the Supersonic provided Equipment within the end user’s premises, whether Supersonic owned or through partnership and/or open access agreements with other providers.
7. “Business Day” means Monday to Friday, excluding Saturday, Sunday and all official South African public holidays.
8. “Business Hours” means the Supersonic business hours between 08H00 and 17H00 on a Business Day.
9. Change of Ownership: This occurs when the account holder, whose name is associated with the service, wishes to transfer the ownership of the account to another person’s name. The address remains the same.
10. “Connectivity” means the access to the Internet provided to you by Supersonic products and services.
11. “Contact Centre Hours” means the call centre operating hours (Call 0861 787 377; Whatsapp 060 068 7377)
    Technical support: 08:00 to 20:00 (Monday to Sunday)
    Account queries: 08:00 to 17:00 (Monday to Friday)
    Sales and order follow up: 08:00 to 18:00 (Monday to Friday), and 08:00 to 14:00 (Saturday)
12. between 07H00 and 22H00 on a Business Day, and 08H00 and 17H00 on weekends and official South African public holidays.
13. Downgrade Downgrade: When a customer decreases the speed of their internet connection with their existing FNO while staying at the same premises.The downgrade of speed is independent of the price (I.e. Speed decrease could be accompanied by the same price, price increase or price decrease)
14. “Effective Period” means the period in which Supersonic will grant you access to and/or enable you to use a product, for example time based free Wi-Fi access in public areas.
15. “Equipment” means all hardware and any associated software used to access the services, or used in conjunction with the services, including but not limited to routers, Wi-Fi devices, SIM cards, antennae and telephone handsets.
16. “FTTB” means the Fibre to the Business service, provided to Small-to-Medium-Enterprise (SME) users for business use, including Small Office/ Home Office (SOHO) applications where Fibre is provided to home users for business use.
17. “FTTH” means the Fibre to the Home service provided to home users for personal use.
18. “GPON” means the Gigabit Passive Optical Network which is the final leg of the Fibre network used to deliver internet service to FTTH customers.
19. “HPBX” means the Hosted Private Branch Exchange delivered and managed by Smart Village over the internet.
20. “Installation” means the installation, configuration and activation of the end user Equipment within the end user’s premises. This includes but is not limited to Fibre trenching, cabling and fixtures for microwave antenna, and outdoor LTE-A Equipment.
21. “MDU” means a Multiple-Dwelling-Unit which is a multitenant building with multiple offices or apartments.
22. “Meshed Network” means a smart managed home Wi-Fi network consisting of multiple Smart Wi-Fi devices connecting directly, dynamically and non-hierarchically to each other to efficiently route data between user devices and the internet.
23. Migration: When a customer stays at the same premises but changes their technology type (e.g., from Fixed LTE to Fibre) or their Fibre Network Operator (FNO) (e.g., from Openserve to Vumatel).
24. “ONT” means the Optical Network Terminal which is the device that converts the optical signals of the Fibre network to the digital signal to which the Wi-Fi router is connected in the home.
25. “Product Specific Terms and Conditions” means the terms and conditions of use applicable to those specific products and/or services.
26. “QoS” means Quality of Service which is an advanced feature of a router which prioritises internet traffic for applications, services or specific devices.
27. Relocation: When a customer moves to a new physical location.
28. “Smart Wi-Fi device” means the intelligent Wi-Fi device used to propagate a Wi-Fi signal in a customer home to create a smart managed home network.
29. “Smart Wi-Fi NOC” means the Supersonic Network Operations Centre, to and from which Smart Wi-Fi devices send and receive diagnostic, maintenance and administrative data. The Smart Wi-Fi NOC enables Supersonic technical engineers to remotely support customer Smart Wi-Fi networks.
30. “Supersonic Territories” means all estates, suburbs, business parks and malls which have Connectivity to Supersonics’ network and/or access to Supersonic products and/or services.
31. Top Up: When customers, who are on a capped Fixed LTE package, purchase additional data because they have exhausted their allocated data.
32. “Trial” means to assess the suitability or performance of the Supersonic Fibre service for the limited period of a single billing month.
33. Upgrade: When a customer increases the speed of their internet connection with their existing FNO while remaining at the same premises. The upgrade of speed is independent of the price (I.e. Speed upgrade could be accompanied by the same price, price increase or price decrease)
34. “VLAN” means Virtual Local Area Network which is a broadcast domain that is partitioned and isolated at the data link layer, allowing network capacity to be allocated to services on this network.
35. “VoIP” (Voice over Internet Protocol) means the voice and multimedia IP telephony service delivered over the internet.

1. Introduction
   Supersonic is committed to complying with legislation and ensuring all its Customers can
   use its network and the Internet without interference or harassment from other users.
   Supersonic’s Acceptable Use Policy (“AUP”) is designed to help achieve these goals.By using any of Supersonic’s services, Customers agree to comply with this AUP and to
   remain responsible for its users, where applicable. Supersonic reserves the right to
   change or modify the terms of the AUP at any time, by posting an updated version on its
   website at www.supersonic.co.za. Customer’s use of Supersonic’s services after changes
   to the AUP are posted shall constitute acceptance of any changed or additional terms.
2. Scope of the AUP
   The AUP applies to Supersonic services that provide (or include) Internet services,
   including but not limited to, any service providing access to the Internet, hosting
   services (data/content hosting, server hosting, web hosting, etc) or any other services
   provided over the Internet or wireless data networks (collectively “IP Services”).
3. Prohibited Activities
   1. General Prohibitions: Supersonic prohibits use of the IP Services in any way that is:
      1. unlawful, incitement to commit criminal acts, harmful to or interferes with
         use of Supersonic’s network or systems, or the network of any other
         provider;
      2. interferes with the use or enjoyment of services received by others;
      3. infringes intellectual property rights;
      4. Results in the publication of threatening or offensive material which is
         harmful, obscene, discriminatory, defamatory, constitutes hate speech; or
      5. constitutes abuse, a security risk or a violation of privacy.

      Failure to adhere to the rules, guidelines or agreements applicable to search
      engines, subscription Web services, chat areas, bulletin boards, Web pages,
      applications, or other services that are accessed via a link from a
      Supersonic-branded website or from a website that contains Supersonic-branded
      content is a violation of this AUP.

   2. Unlawful Activities:
      IP Services shall not be used in connection with any criminal, civil or
      administrative violation of any applicable local, provincial, national or
      international law, treaty, court orders, ordinance, regulation or administrative
      rules.
   3. Violation of Intellectual Property Rights:
      IP Service(s) shall not be used to publish, submit/receive upload/download, post,
      use, copy or otherwise reproduce, transmit, re-transmit, distribute or store any
      content/material or to engage in any activity that infringes, misappropriates or
      otherwise violates the intellectual property rights or privacy or publicity
      rights of Supersonic or any individual, group or entity, including but not
      limited to any rights protected by any copyright, patent, trademark laws, trade
      secret, trade dress, right of privacy, right of publicity, moral rights or other
      intellectual property right now known or later recognized by statute, judicial
      decision or regulation.
   4. Threatening Material or Content:
      IP Services shall not be used to host, post, transmit, or re-transmit any content
      or material (or to create a domain name or operate from a domain name), that
      harasses, or threatens the health or safety of others. In addition, for those IP
      Services that utilize Supersonic provided web or content hosting, Supersonic
      reserves the right to decline to provide such services if the content is
      determined by Supersonic to be obscene, indecent, hateful, malicious, racist,
      defamatory, fraudulent, libelous, treasonous, excessively violent or promoting
      the use of violence or otherwise harmful to others.
   5. Inappropriate Interaction with Minors:
      IP Services should not be used for the commission of an offence against a child
      or in way that would constitute or promote unlawful interaction with children.
   6. Child Pornography:
      IP Services shall not be used to publish, submit/receive, upload/download, post,
      use, copy or otherwise produce, transmit, distribute or store child pornography.
      Suspected violations of this prohibition may be reported to Supersonic at the
      following e-mail address: info@supersonic.co.za. Supersonic will report any
      discovered violation of this prohibition to the South African Police services
      and take steps to remove child pornography (or otherwise block access to the
      content determined to contain child pornography) from its servers.
   7. Spam / E-mail Abuse:
      Spam/E-mail abuse is prohibited using IP Services. Spam/E-mail abuse shall
      include, but are not limited to, the following activities:
      1. sending multiple unsolicited electronic mail messages or “mail-bombing” to
         one or more recipient;
      2. sending unsolicited commercial e-mail, or unsolicited electronic messages
         directed primarily at the advertising or promotion of products or services;
      3. sending unsolicited electronic messages with petitions for signatures or
         requests for charitable donations, or sending any chain mail related
         materials;
      4. sending bulk electronic messages without identifying, within the message, a
         reasonable means of opting out from receiving additional messages from the
         sender;
      5. sending electronic messages, files or other transmissions that exceed
         contracted for capacity or that create the potential for disruption of the
         Supersonic network or of the networks with which Supersonic interconnects,
         by virtue of quantity, size or otherwise;
      6. using another site’s mail server to relay mail without the express
         permission of that site;
      7. using another computer, without authorization, to send multiple e-mail
         messages or to retransmit e-mail messages for purposes of misleading
         recipients as to the origin or to conduct any of the activities prohibited
         by this AUP;
      8. using IP addresses that the Customer does not have a right to use;
      9. collecting the responses from unsolicited electronic messages;
      10. maintaining a site that is advertised via unsolicited electronic messages,
          regardless of the origin of the unsolicited electronic messages;
      11. sending messages that are harassing or malicious, or otherwise could
          reasonably be predicted to interfere with another party’s quiet enjoyment of
          the IP Services or the Internet (e.g., through language, frequency, size or
          otherwise);
      12. using distribution lists containing addresses that include those who have
          opted out;
      13. sending electronic messages that do not accurately identify the sender, the
          sender’s return address, the e-mail address of origin, or other information
          contained in the subject line or header;
      14. falsifying packet header, sender, or user information whether in whole or in
          part to mask the identity of the sender, originator or point of origin;
      15. using redirect links in unsolicited commercial e-mail to advertise a website
          or service;
      16. posting a message to more than ten (10) online forums or newsgroups, that
          could reasonably be expected to generate complaints;
      17. intercepting, redirecting or otherwise interfering or attempting to
          interfere with e-mail intended for third parties;
      18. knowingly deleting any author attributions, legal notices or proprietary
          designations or labels in a file that the user mails or sends;
      19. using, distributing, advertising, transmitting, or otherwise making
          available any software program, product, or service that is designed to
          violate this AUP or the AUP of any other Internet Service Provider,
          including, but not limited to, the facilitation of the means to spam.
4. Connectivity Services
   Supersonic reserves the right to establish policies, rules and limitations, from time to
   time, concerning the use of the service. You must comply with any bandwidth, data
   storage and other limitations we may impose, in our sole discretion. Failure to comply
   with these rules will result in your service being restricted, suspended or terminated,
   in our sole discretion.We reserve the right to limit the number of emails that you may send in any given period
   or to limit the total message volume (amount of data) sent per hour.

   Unless you are subscribed to a business package, you may not use any services for
   anything other than your own personal use.

   Unless you subscribe to a business package and you are permitted in terms of such
   business package, you may not resell any services, receive any charge or benefit for the
   use of any services or provide Internet access or any other feature of the services to
   any third party or in any other way exploit the service for any commercial purposes. For
   example, you cannot provide Internet access to others through a dial up, ADSL or other
   connection, host shell accounts over the Internet, provide e-mail or news services, or
   send a news feed. You may not run a server (including game servers) in connection with
   the services. You may not provide network services to others via the services. In
   addition, you are prohibited from running servers for mail, http, ftp, irc and
   multi-user interactive forums. You may not share your services.

   You may not restrict, inhibit or interfere with the ability of any person to access, use
   or enjoy the Internet or any services, or create an unusually large burden on our
   network, including, without limitation, continuously uploading or downloading streaming
   video or audio; continuous FTP uploading or downloading, or otherwise generating levels
   of traffic sufficient to impede others’ ability to send or retrieve information, or to
   use the services in an abusive manner in connection with any unlimited packages, options
   or promotions.

   We reserve the right to establish policies, rules and limitations, from time to time,
   concerning the use of any service. You must comply with any bandwidth, data storage and
   other limitations we may impose, in our sole discretion. Failure to comply with these
   rules will result in your service being restricted, suspended or terminated, in our sole
   discretion.

   We will manage bandwidth usage to the best of our ability during peak periods, however,
   it remains a best effort service.

   We reserve the right to manage our network in order to optimize its efficiency for the
   benefit of all our subscribers, including, without limitation, by way of the following:
   rate limiting (speed), rejection or removal of spam or otherwise unsolicited bulk
   e-mail, anti-virus mechanisms, protocol filtering and imposing restrictions on your use.
   We may take any other action we deem appropriate in order to help ensure the integrity
   of the network experience for all subscribers, including limiting your data traffic by
   controlling your network and/or bandwidth usage.

   You may not use service for unattended automated operation, unless otherwise agreed. You
   may stay connected as long as you are actively using that connection. You further agree
   not to use Internet applications for the purpose of simulating network activity to avoid
   session inactivity disconnection.

   We do not make any express or implied representations, warranties or guarantees regarding
   the availability, accuracy, reliability, timeliness, quality or security of any
   services.

   We are committed to provide you with uninterrupted services. However, we cannot guarantee
   that service and the allocated capacity will always be available.

   We can terminate the service at any time if we decide to discontinue the service offering
   for any reason whatsoever, without any further liability to you.

5. Security Violations
   Customers are responsible for ensuring and maintaining security of their systems and the
   machines that connect to and use IP Service(s), including implementation of necessary
   patches and operating system updates.IP Services may not be used to interfere with, gain unauthorized access to, or otherwise
   violate the security of Supersonic’s (or another party’s) server, network, network
   access, personal computer or control devices, software or data, or other system, or to
   attempt to do any of the foregoing. System or network security violations shall include,
   but are not limited to:
   1. unauthorized monitoring, scanning or probing of network or system or any other
      action aimed at the unauthorized interception of data or harvesting of e-mail
      addresses;
   2. hacking, attacking, gaining access to, breaching, circumventing or testing the
      vulnerability of the user authentication or security of any host, network, server,
      personal computer, network access and control devices, software or data without
      express authorization of the owner of the system or network;
   3. impersonating others or secretly or deceptively obtaining personal information of
      third parties (phishing, etc.);
   4. using any program, file, script, command or transmission of any message or content
      of any kind, designed to interfere with a terminal session, the access to or use of
      the Internet or any other means of communication;
   5. distributing or using tools designed to compromise security (including but not
      limited to SNMP tools), including cracking tools, password guessing programs, packet
      sniffers or network probing tools (except in the case of authorized legitimate
      network security operations);
   6. knowingly uploading or distributing files that contain viruses, spyware, Trojan
      horses, worms, time bombs, cancel bots, corrupted files, root kits or any other
      similar software or programs that may damage the operation of another’s computer,
      network system or other property, or be used to engage in modem or system
      hi-jacking;
   7. engaging in the transmission of pirated software;
   8. with respect to dial-up accounts, using any software or device designed to defeat
      system time-out limits or to allow Customer’s account to stay logged on while
      Customer is not actively using the IP Services or using such account for the purpose
      of operating a server of any type;
   9. using manual or automated means to avoid any use limitations placed on the IP
      Services;
   10. providing guidance, information or assistance with respect to causing damage or
       security breach to Supersonic’s network or systems, or to the network of any other
       IP Service provider;
   11. failure to take reasonable security precautions to help prevent violation(s) of this
       AUP.
6. Customer Responsibilities
   Customers remain solely and fully responsible for the content of any material posted,
   hosted, downloaded/uploaded, created, accessed or transmitted using the IP Services.
   Supersonic has no responsibility for any material created on the Supersonic network or
   accessible using IP Services, including content provided on third-party websites linked
   to the Supersonic network. Such third-party website links are provided as Internet
   navigation tools for informational purposes only, and do not constitute in any way an
   endorsement by Supersonic of the content(s) of such sites.Customers are responsible for taking prompt corrective action(s) to remedy a violation
   of AUP and to help prevent similar future violations.
7. AUP Enforcement and Notice
   Customer’s failure to observe the guidelines set forth in this AUP may result in
   Supersonic taking actions, which may either be a warning, a suspension or termination of
   Customer’s IP Services. When reasonably possible, Supersonic may provide Customer with a
   notice of an AUP violation allowing the Customer to promptly correct such violation.If the IP Services are used in a way that we, in our sole discretion, believe violates
   this Acceptable Use Policy or any of our rules or limitations, we may take any
   responsive actions we deem appropriate. Such actions may include without limitation,
   temporary or permanent removal of content, cancellation of newsgroup posts, filtering of
   Internet transmissions, and/or the immediate limitation, restriction, suspension or
   termination of all or any portion of the services or your account.

   Should you engage in any one or more of the above activities, which shall be determined in Supersonic’s sole discretion and which decision shall be final, then Supersonic shall be entitled, without prejudice to any other rights it may have, to take any responsive action we deem appropriate, such actions may include, without limitation:

   1. without notice, temporary or permanent limitation, restriction or suspension of your access to the IP Service concerned;
   2. terminate all agreements with you with immediate effect;
   3. bill you for any costs incurred by Supersonic as a result of the offending activity, including (without being limited to) bandwidth used, administration costs, downtime, usage of Supersonic’s name or registered domain names and CPU cycles; and
   4. disclose information relating to the offending activity as may be required under the circumstances.

   Supersonic has no obligation to monitor content of any materials distributed or accessed using the IP Services. However, Supersonic may monitor content of any such materials as necessary to comply with applicable laws, regulations or other governmental or judicial requests; or to protect the Supersonic network and its customers.

8. Incident Reporting
   Any complaints (other than claims of copyright or trademark infringement) regarding violation of this AUP by a Supersonic Customer (or its user) should be directed to
   complaints@supersonic.co.za, include details that would assist Supersonic in investigating and resolving such complaint.
9. Interactions with staff and the Supersonic Brand
   Customers will be held accountable for their conduct towards Supersonic staff and in the public domain with regards to allegations or malicious conduct directed towards Supersonic or its staff.
   Abusive behaviour may constitute an AUP violation and Supersonic reserves the right to suspend or terminate service to a Customer in such cases of aggression, bullying, offensive language and conduct, threats, humiliation and intimidation in a forum, public platforms or directed at Supersonic and its staff.

Supersonic has nominated ISPA as our agent for the purpose of receiving take-down notifications in terms of section 75 of the Electronic Communications and Transactions Act.

Internet Service Providers’ Association (ISPA)

Address:	PO Box 518, Noordwyk, 1687
Telephone:	010 500 1200
Email:	takedown@ispa.org.za